Epic Ambulatory Analyst II

DCS; Durham (NC); Remote; USD 80,000 - 95,000; Full time

Job summary

DCS seeks an Epic Ambulatory Analyst II for a full-time permanent remote role based in Durham, NC. You will develop, deploy, train, and support the Epic EHR across ambulatory workflows, collaborating with clinicians to optimize patient care.

The role requires Epic Ambulatory Certification, at least three years of related experience, and eligibility to work in the US while residing on the East Coast. You will engage in design sessions, build specs for features, and provide end-user training.

Qualifications

• Epic Ambulatory Certification is required.
• A minimum of three years of related experience; ambulatory/clinical experience preferred.
• Candidates must be legally authorized to work in the US and reside on the East Coast.
• Experience with Epic modules and third-party integrations.

Responsibilities

• Interprets and analyzes systems, data, and information with supervision.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes simple tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team efficiency.
• Updates system, operational, and department documentation.
• Recommend areas for process improvement.
• Engage in daily on-call duties to triage production support requests and manage error queues.
• Serve in the daily PRD Core Ops error management rotation during normal business hours.

Skills

Epic Ambulatory Certification

Ambulatory workflow

Clinical experience

User training

On-call support

Education

Bachelor's degree in related clinical or technical field

Tools

EpicCare Ambulatory

Phoenix

Kaleidoscope

Care Everywhere

Haiku/Canto

Nurse Triage

Bones

Rehab

Job description

We are looking for an Epic Ambulatory Analyst II for a full-time permanent remote role in Durham, NC.

Candidates must be legally authorized to work in the US and reside on the East Coast.

SALARY:

• $80K - $95K annually

OVERVIEW:

The Ambulatory Solutions Application Analyst is primarily responsible for developing, deploying, training, and providing post-implementation support for the Electronic Health Record (EHR) across ambulatory workflows. Responsibilities include planning, performing, managing, and supporting identified EHR users within the client environment. This support extends to the Ambulatory Solutions suite of modules, including EpicCare Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and other necessary Epic modules and third-party integrated applications.

Partnering with providers and clinical staff to improve their knowledge and fluency within Epic as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Client umbrella. Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Epic and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers. These services include participating in design sessions, reviewing specifications for the implementation of the Epic EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care.

Epic Ambulatory Certification is required.

A minimum of three years of related experience is required, with a strong recommendation for ambulatory and clinical experience.

Work Performed

Level 1

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes, and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes simple tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team efficiency.
• Updates system, operational, and department documentation.
• Recommend areas for process improvement.
• Adhere to organizational policies and procedures defined within Epic.
• Review, evaluate, and complete NOVA assignments by established deadlines, including associated build as required, for monthly SUs, Upgrades, and other system-assigned updates (i.e., IMO, FDB, CPT, etc.) as defined by management.
• Ability to initiate and follow change management processes for minor system updates.
• Engage in daily on-call duties to triage production support requests, manage error queues, and perform validation tasks outside of regular business hours.
• Serve in the daily PRD Core Ops error management rotation during standard business hours to monitor, validate, and resolve system issues.
• Perform other related duties incidental to the work described herein.

Level 2

• In addition to the duties described above the Level 2 will: Provide identified liaison services between Epic and identified Epic EHR application, deployment, and development staff. Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Epic EHR application build, testing, and support. Advise and assist with educational issues, including cross-training of team members, end-users, and DHTS Service Desk via face-to-face, via phone or email, and training classes.
• Function as an Epic Ambulatory EHR application expert for base functionality. Review test plans to account for the testing of new features with all releases. Assist in the design and specification of bug fixes to ensure they meet the needs of client, as well as participate in design sessions and review of specifications for new features and enhancements in the Epic EHR.
• Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions.
• Proactively complete assigned Epic module deployment(s), management, and validation tasks within a defined timeline.
• Independently interprets and analyzes systems, data, and information.
• Develop and document system and user procedures.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes complex projects with direction.
• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
• Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements.
• Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned.
• Participate as an Ambulatory representative for designated workgroups assisting with feasibility and management of requests.
• May assume project coordinator responsibilities for assigned initiatives, including defining scope and milestones, coordinating resources and dependencies, tracking risks and deliverables, communicating status, and supporting a smooth and timely implementation.
• Perform other related duties incidental to the work described herein.

Education

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required