Epic Systems Analyst - Ambulatory

Highmark Health; Portland (ME); Remote; USD 95,000 - 116,000; Full time

Job summary

Highmark Health is seeking a skilled Epic Ambulatory specialist to configure, roll out, and support Epic applications across ambulatory settings. You will analyze requirements, design configurations, and test solutions while maintaining thorough documentation and user training materials.

The role emphasizes providing excellent customer service, guiding end users, and managing small to mid-size projects. A bachelor’s degree or equivalent healthcare/CS experience is expected, with Epic

Qualifications

• 3 years of systems administration experience within one or more Epic modules.
• Excellent customer service skills.
• Demonstrates knowledge of project management principles as they relate to assigned tasks.
• 2 years of relevant work experience in lieu of an Associate's Degree.

Responsibilities

• Configure, roll out, and support the Ambulatory Epic applications.
• Perform business/systems analysis, define requirements, and document designs.
• Plan, design/build, test, implement, and support Epic workflows and configurations.
• Create and maintain documentation and training materials for Epic implementations.
• Provide end-user guidance and resolve system issues.
• Contribute to small to medium projects and report progress to stakeholders.
• Conduct problem-solving and root-cause analysis for routine to moderately complex issues.

Skills

Epic Ambulatory

Systems administration

Requirements analysis

Customer service

Project management

Education

Bachelor's degree or equivalent experience in CS/ISIS/Healthcare

Tools

Epic

Job description

This job is responsible for configuring, rolling out, and supporting the Ambulatory Epic application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. Plans, designs/builds, tests, implements, and supports the needs of Epic software.Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications.Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. 3 years of systems administration experience within one or more Epic modules.

Experience with Epic Ambulatory~Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexityExcellent customer service skillsDemonstrates knowledge of project management principles as they relate to assigned tasks2 years of relevant work experience in lieu of an Associate's Degree

Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.

Epic Application Certification within 6 months.

Epic Ambulatory

Language (Other than English):Travel Requirement:Remote-basedTravel from the office to various work sites or from site-to-siteWorks primarily out-of-the office selling products/services (sales employees)Physical work site requiredIt may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement

: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.California Consumer Privacy Act Employees, Contractors, and Applicants Notice