EOG Event Management Triage Engineer

Jobtailor

Austin (TX)

On-site

USD 110,000 - 140,000

Full time

9 days ago

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Job summary

Jobtailor is seeking an experienced IT Operations Specialist to monitor enterprise applications and infrastructure with advanced APM tools, ensuring performance and availability across systems.

You will perform event triage, root-cause analysis, and incident support, collaborating with cloud, network, and application teams, and maintaining operational docs. Requires 5+ years of relevant experience and ability to obtain VA Public Trust clearance. Based in Austin, TX.

Qualifications

5+ years of experience in enterprise IT operations, systems administration, or infrastructure support.
5+ years of experience supporting enterprise applications and platforms, including monitoring and incident management.
5+ years of experience deploying, maintaining, and troubleshooting enterprise-scale applications.
5+ years of monitoring and troubleshooting experience with two or more of: Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, SolarWinds.
5+ years of experience supporting Windows, Linux/Unix, and mainframe environments.
1+ year of experience working with AWS, Azure, containers, SaaS, PaaS, or service virtualization technologies.
Experience with Microsoft Office Suite (Word, Excel, Teams, PowerPoint).
Experience tracking operational performance and supporting incident response activities.
Ability to obtain and maintain a VA Public Trust clearance.
Must be able to obtain a Personal Identity Verification (PIV) badge.
Non-U.S. Nationals must have resided in the United States or U.S. Territories for a minimum of three consecutive years.
Must comply with all applicable VA vaccination requirements, if required.
Must be willing to complete the VA background investigation process, including the electronic application (eApp), employment history, residential history, and professional references.

Responsibilities

Monitor enterprise applications, systems, and infrastructure utilizing advanced monitoring and APM tools.
Perform event triage, alert correlation, and root cause analysis of performance and availability issues.
Support major incident response efforts by providing real-time monitoring data and technical analysis.
Escalate critical alerts and service disruptions to appropriate support teams and stakeholders.
Analyze operational trends and recommend improvements to monitoring thresholds and alerting configurations.
Collaborate with system administrators, application teams, network engineers, and cloud teams to troubleshoot complex technical issues.
Maintain and improve operational documentation and knowledge base articles.
Support shift operations, including weekends, holidays, and off-hours as required.

Skills

Root Cause Analysis

Event Triage

Performance Monitoring

Application Performance Monitoring

Enterprise IT Operations

Incident Management

AWS And Azure Experience

Windows Administration

Linux/Unix Administration

Mainframe Support

Service Virtualization

Education

Bachelor's Degree in CS/IT/Engineering

13+ years of relevant professional experience in lieu of a degree

Tools

Dynatrace

ScienceLogic

Elastic

AppDynamics

LogicMonitor

SolarWinds

Microsoft Office Suite

Job description

Monitor enterprise applications, systems, and infrastructure utilizing advanced monitoring and APM tools
Perform event triage, alert correlation, and root cause analysis of performance and availability issues
Support major incident response efforts by providing real-time monitoring data and technical analysis
Escalate critical alerts and service disruptions to appropriate support teams and stakeholders
Analyze operational trends and recommend improvements to monitoring thresholds and alerting configurations
Collaborate with system administrators, application teams, network engineers, and cloud teams to troubleshoot complex technical issues
Maintain and improve operational documentation and knowledge base articles
Support shift operations, including weekends, holidays, and off-hours as required

Requirements

5+ years of experience in enterprise IT operations, systems administration, or infrastructure support
5+ years of experience supporting enterprise applications and platforms, including monitoring and incident management
5+ years of experience deploying, maintaining, and troubleshooting enterprise-scale applications
5+ years of monitoring and troubleshooting experience with two or more of: Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, SolarWinds
5+ years of experience supporting Windows, Linux/Unix, and mainframe environments
1+ year of experience working with AWS, Azure, containers, SaaS, PaaS, or service virtualization technologies
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 5+ years of experience; OR 13+ years of relevant professional experience in lieu of a degree
Experience with Microsoft Office Suite (Word, Excel, Teams, PowerPoint)
Experience tracking operational performance and supporting incident response activities
Ability to obtain and maintain a VA Public Trust clearance
Must be able to obtain a Personal Identity Verification (PIV) badge
Non-U.S. Nationals must have resided in the United States or U.S. Territories for a minimum of three consecutive years
Must comply with all applicable VA vaccination requirements, if required
Must be willing to complete the VA background investigation process, including the electronic application (eApp), employment history, residential history, and professional references

Core Competencies

Demonstrates expertise in monitoring enterprise applications and systems, performing root cause analysis, and supporting incident management. Proficient in collaborating with cross-functional teams to troubleshoot complex technical issues and improve operational performance.

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