EOC Support Analyst

TierPoint; St. Louis (MO); On-site; Full time

Job summary

Join a leading company as an EOC Support Analyst, where you'll provide real-time solutions to enterprise clients. This entry-level role offers extensive training and growth opportunities in managed services technology. Ideal candidates will have a strong customer service mindset and excellent communication skills, thriving in a fast-paced environment.

Qualifications

• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Willingness to learn new technologies.

Responsibilities

• Prioritize customer service in all communications.
• Handle client requests and issues efficiently.
• Manage multiple tasks in a fast-paced environment.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

IT Functions

Job description

Join us as an EOC Support Analyst at TierPoint

6 days ago, you can be among the first 25 applicants.

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Overview

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We seek individuals who share our passion for technology, possess a curiosity to learn new things, and work with cutting-edge technology.

The Role: Our Enterprise Operations Support Analysts (EOC Support Analyst) provide real-time solutions to our enterprise clients around the clock. This position offers a great opportunity to start your career in managed services technology with potential for advancement. Success in this role involves effective communication with clients and team members, utilizing various tech resources. It is a fast-paced, client-focused role primarily involving client calls, troubleshooting, and problem-solving. Our team supports your growth through extensive training, helping you develop into a seasoned Analyst, Specialist, or Engineer.

We value each team member's unique contributions and foster a positive, growth-oriented environment. Join us if you're ready to roll up your sleeves, stay motivated, and contribute to our exciting space in Colocation and Managed Hybrid IT & Cloud solutions.

Responsibilities

• Prioritize customer service in all communications and problem-solving via phone, chat, and email.
• Adapt quickly to changing environments.
• Handle and communicate client requests, escalations, and issues to the EOC team.
• Efficiently manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Strong, empathetic customer service mindset.
• Excellent verbal and written communication skills.
• Team-oriented and forward-thinking attitude.
• Basic understanding of computer and IT functions.
• Willingness to learn new technologies.

Pay Transparency

TierPoint promotes pay equity and transparency. The offered salary range is $23.00 per hour, but actual compensation may vary based on skills, experience, location, and other factors.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting