Insurance Product Support Analyst - Remote

AAA - CSAA Insurance Group; Washington (MI, District of Columbia); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services organization is seeking a dedicated individual to join their team. This role involves providing exceptional customer service, managing phone coverage, and assisting clients with various needs. The company offers a supportive work environment with opportunities for career advancement and flexible remote work options. Ideal candidates will possess strong communication skills and a commitment to client satisfaction.

Benefits

Flexible remote work options

Career advancement opportunities

Supportive work environment

Training provided

Qualifications

• Must be available and punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA Privacy and Security Courses.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Communication

Listening

Education

High School Diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Flexible remote work options available

What to Expect (Job Responsibilities):

1. Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
2. Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
3. Resolve customer service issues and pharmacy network problems to ensure client satisfaction
4. Assist with on-site client orientation, health fairs, and business conferences
5. Perform office duties such as copying, collating, mailings, filing, and processing payments

What is Required (Qualifications):

1. Must be available and punctual for scheduled work shifts
2. Minimum educational requirement: High School Diploma or GED
3. Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
4. Exceptional phone and listening skills
5. Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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