Data Engineering Tech Support Analyst - National Remote

Optum; Basking Ridge (NJ); Remote; Full time

Job summary

A leading healthcare organization is seeking a Technical Support Specialist to assist with technical incidents and data quality issues within their Master Data Management system. The role involves utilizing tools like ServiceNow and AWS while providing excellent customer service and support. You will enjoy the flexibility to telecommute from anywhere in the U.S. and will be rewarded for your contributions in a supportive environment focused on career development.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 6+ months of experience with IT support processes.
• 3+ months of experience with AWS or cloud infrastructure.

Responsibilities

• Assist in remediation of technical incidents and data quality issues.
• Utilize ServiceNow to log and track incidents.

Skills

Problem-solving

Communication

Organizational skills

Education

High School Diploma/GED

Tools

ServiceNow

AWS

MS Office

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

We are seeking a motivated and detail-oriented Technical Support Specialist to join our team. In this role, you will play a key part in assisting with the remediation of technical incidents and data quality issues within our enterprise Master Data Management (MDM) system, supporting the overall integrity and security of our application environment. You will work closely with the Manager of Tech Support and other team members, utilizing industry-standard tools such as ServiceNow and AWS while continuously developing your technical skills.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Assist in the remediation of technical incidents and data quality issues as directed by the Manager of Tech Support


• Perform initial triage of incidents, gathering relevant information to aid in swift resolution


• Follow established protocols to ensure compliance with data security standards while handling sensitive information


• Utilize ServiceNow to log and track incidents, ensuring accurate documentation and timely updates


• Support the maintenance of cloud infrastructure using AWS tools under supervision


• Collaborate with team members to learn best practices in data engineering and incident management


• Participate in training sessions to enhance technical skills and understanding of UHG enterprise Master Data Management application


• Contribute to continuous improvement initiatives by providing feedback on incident tracking processes and tools


• Communicate effectively with team members and escalate complex issues to senior staff as needed


• Maintain a high level of professionalism and customer service when interacting with stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)


• 6+ months of experience with IT support processes and familiarity with incident management tools like ServiceNow or similar


• 3+ months of experience with AWS or any other cloud infrastructure support


• 3+ months of experience with MS office tools like Excel, Power point, Word, Outlook


• Ability to work on weekends or on calls when required

Preferred Skills:

• Ability to follow protocols for data security and handling sensitive information


• Strong problem-solving skills with attention to detail in identifying issues


• Effective communication skills for collaboration within a team environment


• Eagerness to learn and develop technical skills related to UHG enterprise Master Data Management application


• Good organizational skills to manage multiple tasks and incidents efficiently


• Demonstrated customer service skills and professionalism in interactions with stakeholders

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to the volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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