EOC Support Analyst

Tierpoint LLC; Norristown (Montgomery County); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an EOC Support Analyst to join their dynamic team. This role is perfect for those looking to kickstart their career in managed services technology. You will provide real-time solutions to clients while honing your skills in a fast-paced environment. With a strong emphasis on customer service, you will be the first point of contact for clients, ensuring their needs are met efficiently. Join a supportive team that values collaboration and growth, and enjoy a workplace where your contributions truly matter.

Qualifications

• Strong customer service mindset and attitude.
• Superior verbal and written communication skills.
• Basic understanding of computer and IT functions.

Responsibilities

• Make customer service the number 1 priority in all communications.
• Handle and communicate client requests and escalations.
• Adapt to a fast-paced environment and manage multiple tasks.

Skills

Customer Service

Communication Skills

Adaptability

Problem Solving

Education

High School Diploma or equivalent

Tools

Computer Skills

Job description

EOC Support Analyst

Job Locations

US-MO-Saint Louis | US-PA-Norristown

ID

2025-2755

Category

EOC

Type

Regular Full-Time

Overview

At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology.

Our Enterprise Operations Support Analysts (EOC Support Analyst) provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services technology. The opportunities for career advancement are right in front of you when you put your best foot forward.

Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is a first point of contact for TierPoint clients. You are playing both defense and offense - ensuring future successes for all parties involved. Truth be told, this position requires a major portion of the workday to be spent on client calls. You will openly communicate with fellow team members to investigate client managed service needs. It is a role for driven customer service- focused individuals that thrive in a fast-paced (like...lightning speed!) work environment. Our shifts don't allow for much down time, but you won't take work home with you. We have lots of fun too. Our great team and support system will help you learn and build your career. We laugh and joke, catch a sports game on the big TV monitor and we're a family when it comes down to it.

Our EOC Support Analysts join TierPoint with an established path to learn and grow within a very successful EOC team. Through every step of this career progression, you will be offered extensive training for your current role so you may develop into a seasoned Analyst, Specialist and Engineer.

At TierPoint, we recognize the unique contributions that each team member brings to the table regardless of their role in the company. We all roll up our sleeves, keep our feet on the accelerator, and choose to see the positives and growth potential. Are you up for it?

TierPoint is a national leader in providing Colocation and Managed Hybrid IT & Cloud solutions. We are in the right space at the right time making us a very exciting place to be.

Responsibilities

Making Customer Service the number 1 priority when it comes to all communications and problem solving mainly via phone then chat and email
• Being adaptable in an environment that changes quickly
• Handle and communicate client requests, escalations, and issues to the EOC Team
• Able to efficiently and accurately carry out multiple tasks in a fast-paced environment

Qualifications

• High School Diploma or equivalent
• Strong and empathetic customer service mindset and attitude
• Superior communication skills, both verbal and written
• Enjoys team collaboration and forward thinking
• Basic understanding of computer and IT functions
• Eager to venture out and learn new technologies

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $23.00