Enzo Server

Luminary Hotel & Co; United States; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Holiday pay

Tuition reimbursement

Free meals

Job summary

ENZO Midtown Server at Mainsail Lodging & Development in Atlanta provides guests with a gracious, professional dining experience aligned with ENZO Midtown standards. You will greet guests, take orders, upsell selections, and ensure accuracy and timeliness of service in a fast-paced hotel restaurant.

Seeking friendly team players with hospitality experience, strong communication skills, and the ability to work evenings and weekends.

Qualifications

• High School diploma or higher.
• Minimum one-year FOH serving experience in high-volume restaurant preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use tablets and other POS technologies.

Responsibilities

• Greet guests and provide gracious, professional service.
• Upsell items to guests at all interactions.
• Follow steps of service consistently per training.
• Set up tables and maintain station cleanliness.
• Handle cash procedures and explain shortages/overages.

Skills

Customer service

Communication

Teamwork

Technology use

Education

High School diploma or higher

Tools

MICROS POS

Job description

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About ITL Group

ITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.

Position Details

Position: ENZO Midtown Server

Location: Epicurean, Atlanta GA

Reports to: ENZO General Manager

Job Summary

Servers will be responsible for the dining experience to include greeting the guests, serving the guests in a gracious and professional manner that represents the highest standards to ensure exceptional service that is consistent and continually in accordance with ENZO Midtown service standards.

Status

Non-Exempt (Hourly)

Essential Functions

• Wine knowledge to include grape varietals and intermediate wine pairing with food
• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
• Serves guests in an efficient courteous manner following the proper steps of service
• Report to work on time and in proper uniform/approved attire
• Work as part of a team with all team members within the hotel
• Check station assigned for cleanliness of area
• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
• Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
• Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments
• Ability to use descriptors to describe dishes
• Be aware of any specials, soups, drinks, and any items that are running low
• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
• Follow cash handling procedures, and must be able to explain shortages and overages
• Follow the proper steps of service consistently with every table as outlined in training manual
• Upsell items to guests at all interactions
• Bus tables quickly and quietly ensuring no sticky residue is left on the table
• Ability to carry tray
• Light food running to include carrying at least two plates at warm or hot temperature
• Detail tables and remove items not in use
• Never solicit tips
• Attend monthly department meetings and daily stand ups without exception unless approved by management
• Perform other duties as management requests to service our guests
• Ability to use POS (point of sale) system - MICROS
• Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality/serving position required, minimum one-year FOH serving experience in high volume restaurant in the Southwest Florida area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time, potentially under a heat lamp
• Ability to walk and bend
• Ability to lift 50 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

Benefits Program

• Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)