EVS Assistant Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana seeks a dedicated supervisor to manage daily operations and oversee staff. Responsibilities include ensuring compliance with regulations and maintaining customer service standards. The ideal candidate should possess an Associate’s Degree or equivalent experience along with strong knowledge of OSHA standards, excellent communication skills, and the ability to lead a team effectively. This role offers competitive compensation, wellness programs, and performance bonuses.

Qualifications

• Associate’s Degree in related field or equivalent experience.
• Knowledge of OSHA standards.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise staff and manage daily operations.
• Ensure customer service standards are upheld.
• Assist in departmental budget processes.
• Perform inspections and maintain compliance with regulations.

Skills

Customer service

OSHA knowledge

Communication skills

Problem-solving

Team leadership

Physical fitness

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Standard EVS equipment

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures the day‑to‑day cleaning of the Casino property is performed to established standards on a designated shift. Also ensures deep cleaning activities are performed with minimal impact to operations, during applicable shift.
• Responsible for inspecting work. Inspects completed work.
• Responsible for keeping supply par levels according to standard operating procedures on a designated shift. Makes recommendations for needed supplies and equipment.
• Assists in ordering all supplies and equipment inventory.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate’s Degree (A.A.) in related field; or two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of OSHA standards.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.