Entry-Level Website Support Specialist - Onsite Phoenix

Team Velocity Marketing, LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)/matching

Paid vacation

Wellness program

More benefits

Job summary

Team Velocity Marketing, LLC is seeking an entry level Website Support Specialist (L1) to assist with website support and learn Apollo. You will collaborate with Customer Success, OEM and Development teams to resolve website-related requests, log issues, and maintain content and inventory data.

The role requires a Bachelor's degree and 1+ years in customer support, with knowledge of HTML/CSS and web-building tools.

Qualifications

• Bachelor's degree required.
• 1+ years of experience in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and content management systems.
• Ability to quickly learn new software programs and systems.
• Strong organizational and time management skills in a fast-paced environment.
• Excellent customer-facing communication and interpersonal skills.

Responsibilities

• Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform, Apollo
• Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
• Analyze, document and report product malfunctions and technical issues via company tracking systems; escalated issues as needed
• Keep up to date with the latest product enhancements and functionality
• Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Assist customers using Apollo web-building programs
• Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Skills

HTML

CSS

Customer support

Communication

Problem solving

Time management

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

Jira

Job description

Team Velocity Marketing, LLC is seeking an entry level Website Support Specialist (L1) to assist with website support and learn Apollo. You will collaborate with Customer Success, OEM and Development teams to resolve website-related requests, log issues, and maintain content and inventory data.

The role requires a Bachelor's degree and 1+ years in customer support, with knowledge of HTML/CSS and web-building tools.