Entry-Level Website Support Specialist (Onsite Phoenix)

Team Velocity Marketing; Phoenix (AZ); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid vacation

Job summary

Team Velocity Marketing in Phoenix, AZ is hiring an entry-level Website Support Specialist (L1) to resolve website-related requests with strong problem-solving and communication skills. You will collaborate with Customer Success, OEM, and Development teams to ensure timely resolutions and learn Apollo® platform usage.

Requirements include a Bachelor's degree and 1+ year in a customer support role, plus knowledge of HTML/CSS and CMSs.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• 1+ years in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and CMSs.
• Ability to quickly learn new software and systems.
• Strong organization and multitasking in a fast-paced environment.

Responsibilities

• Prioritize and resolve website support requests via email, phone, and web submission.
• Collaborate with Onboarding, OEM, Customer Success, and Development teams.
• Maintain website content and inventory management as needed.
• Document and report product malfunctions; escalate when needed.
• Stay updated on product enhancements and functionality.

Skills

Problem solving

Customer support

HTML

CSS

Web-building software

Communication

Education

Bachelor's degree

Tools

Salesforce

Jira

Apollo®

Job description

Team Velocity Marketing in Phoenix, AZ is hiring an entry-level Website Support Specialist (L1) to resolve website-related requests with strong problem-solving and communication skills. You will collaborate with Customer Success, OEM, and Development teams to ensure timely resolutions and learn Apollo® platform usage.

Requirements include a Bachelor's degree and 1+ year in a customer support role, plus knowledge of HTML/CSS and CMSs.