Website Support Specialist

Team Velocity; Phoenix (AZ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Job summary

Team Velocity is seeking a Website Support Specialist (L1) in Phoenix, AZ. This entry-level full-time position requires problem-solving skills and knowledge of HTML and CSS. You will collaborate with various teams to address website-related requests and further understand the automotive industry and the company's integrated marketing strategies.

The role offers an annual starting salary of $45,000 and includes benefits such as medical, dental, vision, and paid vacation.

Qualifications

• 1+ years of relevant experience in Customer Support or similar role.
• Understanding of HTML, CSS, web-building software, and content management systems.
• Exceptional organization and time management skills.

Responsibilities

• Attain working knowledge of Team Velocity's products and platform.
• Prioritize and resolve website support requests timely.
• Assist with maintenance of website content and inventory management.

Skills

Customer Support experience

Understanding of HTML

Understanding of CSS

Ability to learn new software

Time management

Problem-solving

Communication skills

Tools

Salesforce

Jira

Job description

Website Support Specialist (L1), you must possess superior problem‑solving and communication skills and have a working knowledge of web‑building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website‑related requests. You are service‑oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.

This is an entry level, full‑time, salaried position, located onsite in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.

Responsibilities

• Attain working knowledge of Team Velocity’s products, processes, integrated strategies and our proprietary technology platform, Apollo®
• Prioritize and resolve website support‑related requests in a timely and accurate manner via email, phone, and web submission
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
• Analyze, document and report product malfunctions and technical issues via company tracking systems; elevate issues as needed
• Keep up to date with the latest product enhancements and functionality

Additional Responsibilities

• Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Collaborate with cross‑functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements

• 1+ years of relevant experience in Customer Support or similar role
• Understanding of HTML, CSS, web‑building software, and content management systems
• Ability to quickly learn new software programs and systems
• Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast‑paced environment
• Strong customer‑facing communication and interpersonal skills
• Problem‑solver with an ability to communicate technical issues clearly and concisely
• Positive attitude with patience and empathy displayed through all interactions

Compensation

This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.