Entry-Level Veterans Case Worker

Pottawattamie County; Council Bluffs (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Pottawattamie County Veterans Service Office seeks a part-time Case Worker I to advocate for veterans and survivors, assist with benefits applications, and provide information and solutions to concerns.

The role requires interviewing, case management, and collaboration with partner agencies, along with maintaining records and confidentiality. Training will cover state and federal benefit regulations and Iowa accreditation requirements.

Qualifications

• Must have a high school diploma or GED.
• Ability to interview and advise veterans and survivors.
• Accurate record-keeping and attention to detail.

Responsibilities

• Assist veterans with completing applications for benefits and resources.
• Develop assessment, counseling, and problem-solving strategies.
• Manage caseload and maintain accurate records.
• Explain applicable laws, regulations, and eligibility requirements.
• Collaborate with partner agencies to provide services.
• Attend outreach events and work in a mobile or satellite office as needed.

Skills

Interviewing techniques

Case management

Record keeping

Communication

Confidentiality

Empathy

Education

High school diploma or GED

Tools

Windows software

Telecommunications equipment

Job description

Pottawattamie County Veterans Service Office seeks a part-time Case Worker I to advocate for veterans and survivors, assist with benefits applications, and provide information and solutions to concerns.

The role requires interviewing, case management, and collaboration with partner agencies, along with maintaining records and confidentiality. Training will cover state and federal benefit regulations and Iowa accreditation requirements.