Entry-Level Universal Banker: Drive Sales & Service

Citigroup Inc.; Los Angeles (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Citigroup Inc. is seeking an entry level Universal Banker in Los Angeles to assist in sales, products, and service activities with the customer service team. The role focuses on building customer loyalty and increasing sales to individual clients.

Responsibilities include account openings, resolving service issues, processing transactions, and promoting Citi products. Excellent communication and adherence to policies are essential for success.

Qualifications

• 1–3 years of relevant experience in retail banking or similar roles.
• Previous retail banking experience required.
• Strong written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to resolve account service issues.
• Execute financial transactions per bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities from service transactions and resolve issues promptly.
• Support branch sales/service activities during seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, regulatory procedures to safeguard assets.
• Assess risk and escalate control issues with transparency.

Skills

Retail Banking

Communication skills

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking an entry level Universal Banker in Los Angeles to assist in sales, products, and service activities with the customer service team. The role focuses on building customer loyalty and increasing sales to individual clients.

Responsibilities include account openings, resolving service issues, processing transactions, and promoting Citi products. Excellent communication and adherence to policies are essential for success.