Entry-Level Training Program (CAA Mailroom)

Creative Artists Agency; Los Angeles, Nashville, New York (CA, TN, NY); On-site; CAD 28,000 - 29,000; Full time

Job summary

Creative Artists Agency (CAA) is launching an Entry-Level Training Program (ETP) with in-person opportunities in select offices. The role offers hands-on exposure across Entertainment, Media, Brands and Sports, and serves as the operations hub for new entrants.

As a proactive self-starter, you will support reception, mailroom and administrative tasks while learning the business side of the industry. A BA/BS is preferred; strong communication and customer-service skills are essential.

Qualifications

• BA/BS preferred; passion for Entertainment, Media, Brands and Sports.
• Desire to grow within the Entertainment, Media, Brands and Sports Industry.
• Excellent customer service skills.
• Strong networking and communication skills, with an exceptional phone demeanor.
• Excellent interpersonal and problem resolution skills.
• Ability to multi-task and meet deadlines.
• Collaborative team player.
• Detail-oriented and extremely organized.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Welcome visitors and provide white-glove reception service.
• Answer calls and transfer to appropriate parties; schedule meetings.
• Maintain confidentiality of client and company information.
• Perform internal mail/messenger tasks and support conference rooms and events.
• Provide flexible support as needed for Agents and Executives; coordinate schedules and travel.

Skills

Customer service

Networking

Phone demeanor

Interpersonal skills

Problem solving

Multi-tasking

Team player

Organization

Education

BA/BS from an accredited University or College

Job description

Job Description

WHO WE ARE

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in Beijing, Chicago, Geneva, London, Nashville, New York, Memphis, Miami, Munich, Stockholm, Shanghai, and among other locations globally.

THE ROLE

CAA is seeking an enthusiastic go-getter to join one of our Entry-Level Training Programs (ETP). Opportunities are currently available in‑person in the following offices: Los Angeles, Nashville, and New York. Candidates in the ETP gain first‑hand industry experience across Entertainment, Media, Brands and Sports, receive hands‑on professional development, and serve as the operational hub of the agency. This team is the future of CAA and is an important part of the company’s culture and structure.

THIS ROLE COULD BE RIGHT FOR YOU IF:

• You are curious about a career in the Entertainment, Sports, Brands and Media, and would love the opportunity to understand the inner working and business side of the industry
• You have a team‑first mentality and enjoy contributing to a greater goal
• You are a self‑starter who takes initiative to explore
• You are able to read the room, adapt, and flex to the needs of any given situation
• You are tapped into the latest industry news and trends
• You thrive in a fast‑paced environment and are able to remain calm under pressure
• You do not back down from a challenge but rather enjoy finding a creative solution

RESPONSIBILITIES:

RECEPTION

• Welcome all visiting clients, colleagues, and guests, and provide white glove service
• Act as the voice of CAA by answering all incoming calls and transferring callers to the appropriate parties
• Schedule meetings and book conference rooms for multiple locations
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization
• Build and foster relationships with colleagues
• Ensure that CAA standards are upheld at all times

MAILROOM

• Perform various internal and external mail/messenger activities (sorting, tracking, delivering, pickup, etc.)
• Setup and breakdown conference rooms and event spaces, for meetings and company events
• Operate mailing, copy, binding and fax equipment
• Perform other tasks and special projects as assigned
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization
• Build and foster relationships with colleagues
• Ensure that CAA standards are upheld at all times

FLOATING ASSISTANT

• Act as interim coverage for Assistants to provide continual and consistent support to Agents and Executives
• Administrative duties include heavy phones, coordinating meetings and schedules, preparing expense reports, producing correspondence, special projects and additional work as needed for Agents and Executives
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization
• Build and foster relationships with colleagues
• Ensure that CAA standards are upheld at all times

QUALIFICATIONS

• BA/BS from an accredited University or College is preferred
• Demonstrated passion for Entertainment, Media, Brands and/or Sports
• Desire to grow within the Entertainment, Media, Brands and Sports Industry
• Excellent customer service skills
• Strong networking and communication skills, with an exceptional phone demeanor
• Excellent interpersonal and problem resolution skills
• Ability to multi-task and meet deadlines
• Collaborative team player
• Detail-oriented and extremely organized
• Ability to work in a fast‑paced, high-volume environment

Compensation

The base hourly rate for this position is in the range of $20 - $20.50/hr. This position also is eligible for benefits and discretionary bonus. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military status, pregnancy or any other legally -recognized protected basis under federal, state or local laws, regulations or ordinances.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third‑party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening.Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third‑party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.