Entry-Level Training Program (CAA Mailroom)

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Benefits and discretionary bonus

Job summary

Creative Artists Agency (CAA) offers an Entry-Level Training Program with in-person opportunities in Los Angeles, Nashville, and New York. The programme features three rotations—Reception, Mailroom Clerk, and Floating Assistant—that build on each other to broaden exposure to the agency and industry.

The program provides hands-on professional development and prepares participants for future Assistant roles within CAA, fostering growth in Entertainment, Media, Brands and Sports.

Qualifications

• Curiosity about a career in Entertainment, Media, Brands and Sports.
• Excellent customer service skills.
• Strong networking and communication skills, with an exceptional phone demeanor.
• Self-starter who takes initiative and contributes to team goals.

Responsibilities

• Welcome clients and guests with white-glove service.
• Answer calls and route to appropriate parties.
• Schedule meetings and book conference rooms across locations.
• Maintain confidentiality of records and information.

Skills

Customer service

Communication

Multi-tasking

Team player

Initiative

Industry curiosity

Education

BA/BS preferred

Job description

About the Role

Creative Artists Agency (CAA) is seeking an enthusiastic go-getter to join one of its Entry-Level Training Programs, with in-person opportunities currently available in Los Angeles, Nashville and New York. Candidates in the programme gain first-hand industry experience across Entertainment, Media, Brands and Sports, receive hands-on professional development, and serve as the operational hub of the agency. The programme consists of three distinct rotations — Reception, Mailroom Clerk and Floating Assistant — that build on each other and provide unique exposure to the agency, allowing employees to develop hard and soft skills. This team is the future of CAA and an important part of the company’s culture and structure; a successful ETP employee becomes a successful candidate for most CAA Assistant roles.

Key Responsibilities

• Welcome all visiting clients, colleagues and guests and provide white-glove service.
• Act as the voice of CAA by answering all incoming calls and transferring callers to the appropriate parties.
• Schedule meetings and book conference rooms for multiple locations.
• Maintain confidentiality of all records and information pertaining to clients, employees and the organisation.
• Build and foster relationships with colleagues.
• Ensure that CAA standards are upheld at all times.
• Perform various internal and external mail and messenger activities, including sorting, tracking, delivering and pickup.
• Set up and break down conference rooms and event spaces for meetings and company events.
• Operate mailing, copying, binding and fax equipment.
• Act as interim coverage for Assistants to provide continual and consistent support to Agents and Executives, including heavy phones, coordinating meetings and schedules, preparing expense reports, producing correspondence, special projects and additional work as needed.
• Perform other tasks and special projects as assigned.

Required Experience & Qualifications

• Curiosity about a career in Entertainment, Sports, Brands and Media and an interest in understanding the inner workings and business side of the industry.
• Demonstrated passion for Entertainment, Media, Brands and/or Sports.
• Desire to grow within the Entertainment, Media, Brands and Sports industry.
• Excellent customer service skills.
• Strong networking and communication skills, with an exceptional phone demeanor.
• Excellent interpersonal and problem-resolution skills.
• Ability to multi-task and meet deadlines.
• Collaborative team player with a team-first mentality and a desire to contribute to a greater goal.
• Self-starter who takes initiative to explore.
• Ability to read the room, adapt and flex to the needs of any given situation.
• Tapped into the latest industry news and trends.
• Ability to work in a fast-paced, high-volume environment and remain calm under pressure.
• Comfort with challenges and enjoyment of finding creative solutions.
• Detail-oriented and extremely organised.

Preferred Skills

• BA/BS from an accredited university or college is preferred.

Workplace

• In-person opportunities are currently available in Los Angeles, Nashville and New York.

Salary

• The base hourly rate for this position is in the range of $20.00–$20.50. Wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location.

Benefits & Perks

• Eligible for benefits and discretionary bonus.

About the Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA was founded in 1975, is headquartered in Los Angeles, and has offices in Beijing, Chicago, Geneva, London, Nashville, New York, Memphis, Miami, Munich, Stockholm, Shanghai and other locations globally.