Entry-Level Telecom Customer Sales Specialist

Socket.dev; Juneau (AK); On-site; USD 32,000 - 44,000; Full time

Job summary

GCI is seeking a Customer Service Sales Specialist I to support our products and solutions, turning customers into lifelong fans. You will bring world-class technology to customers every day and promote GCI’s value by proactively acquiring, upselling, cross-selling, and retaining customers across applicable product lines.

Extensive knowledge of the latest products and competitive pricing plans will help you assist customers in selecting the best plan.

Qualifications

• High School diploma or equivalent.
• Minimum of six (6) months general work experience.
• Previous experience in customer service and sales.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Responsibilities

• Meet and exceed all performance and sales goals/metrics.
• Identify and upsell additional products and services to customers.
• Create a first-class customer service experience.
• Handle customer service issues in a timely and professional manner.
• Communicate effectively with customers and service personnel.
• Consult with customers to determine their needs.

Skills

Customer service

Sales skills

Upsell

Communication

MS Office

Multi-language ability

Education

High School diploma or equivalent

6 months general work experience

Tools

Keyboard & 10-key calculator

Job description

GCI is seeking a Customer Service Sales Specialist I to support our products and solutions, turning customers into lifelong fans. You will bring world-class technology to customers every day and promote GCI’s value by proactively acquiring, upselling, cross-selling, and retaining customers across applicable product lines.

Extensive knowledge of the latest products and competitive pricing plans will help you assist customers in selecting the best plan.