Entry-Level Customer Service & Sales Pro

GCI (General Communication Inc.); Homer (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

A telecommunications company is actively seeking a Customer Service Sales Specialist I in Homer, AK. The role involves high-quality customer service, promoting products, upselling, and maintaining customer satisfaction. Ideal candidates should have a high school diploma or equivalent, along with a minimum of six months experience. The position requires effective communication skills and a commitment to teamwork. GCI offers training and growth opportunities within the telecommunications industry.

Qualifications

• Must demonstrate accountability and a commitment to customer satisfaction.
• Excellent communication skills in English required, with multilingual abilities preferred.
• Ability to work under pressure and manage multiple tasks effectively.

Responsibilities

• Support customer service inquiries and provide solutions.
• Upsell and cross-sell products to enhance customer experience.
• Attend ongoing training to stay updated on GCI products.

Skills

Customer service excellence

Sales ability

Problem-solving

Effective communication

Team collaboration

Education

High School diploma or equivalent

Tools

MS Office (Outlook, Teams, Word, Excel, Access)

Job description

A telecommunications company is actively seeking a Customer Service Sales Specialist I in Homer, AK. The role involves high-quality customer service, promoting products, upselling, and maintaining customer satisfaction. Ideal candidates should have a high school diploma or equivalent, along with a minimum of six months experience. The position requires effective communication skills and a commitment to teamwork. GCI offers training and growth opportunities within the telecommunications industry.