Network Support Technician I — Entry-Level IT Support

GCI Communication Corp.; Anchorage (AK); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

GCI Communication Corp. seeks an entry-level Network Support Technician I to provide initial technical support for customers via calls, email, and chat. You will monitor network alerts, triage issues, and escalate complex problems to higher tiers while coordinating maintenance impacting services.

Responsibilities include first-point support, issue documentation, and collaboration with account teams. An emphasis on customer advocacy and strong communication is required, with occasional

Qualifications

• High School diploma or equivalent.
• Minimum of six (6) months experience in a customer service or call center environment.
• Associate degree in telecommunications, computer science, electronics or relevant field (preferred).
• Microsoft, ITIL, CompTIA, Cisco certifications (preferred).

Responsibilities

• Provide technical support and education via calls, chat, email, or other channels in a timely and professional manner.
• Follow established procedures and escalation processes; coordinate with account teams and higher network tiers as required.
• Document procedures and maintain accurate records of issues and resolutions.

Skills

Customer service

Troubleshooting

Communication

Documentation

Teamwork

MS Office

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

MS Office

Job description

GCI Communication Corp. seeks an entry-level Network Support Technician I to provide initial technical support for customers via calls, email, and chat. You will monitor network alerts, triage issues, and escalate complex problems to higher tiers while coordinating maintenance impacting services.

Responsibilities include first-point support, issue documentation, and collaboration with account teams. An emphasis on customer advocacy and strong communication is required, with occasional