Entry Level Technical Support Analyst

TOGA Technology; Naperville (IL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Paid time off

Benefits including health/dental/vison

Training and advancement

Job summary

TOGA Technology is seeking a Technical Support Analyst to assist our retail SMB clients. You will provide support to retail customers and business users, leveraging strong troubleshooting and customer service skills to help TOGA Technology remain an industry leader.

Based in Naperville, IL, you will work on site with a schedule between 7am and 10pm CST, including weekend shifts. Compensation ranges from $16 to $18 per hour, plus benefits and paid training.

Qualifications

• Experience in call center or help desk environments preferred.
• Experience with data entry or IT retailer/supplier (e.g., Best Buy, Geek Squad, Office Max).
• Excellent communication and customer service skills.
• Knowledge of Windows and Office 365.
• Knowledge of CSP and Microsoft Partner Center.
• Certifications such as A+ or MTA preferred.

Responsibilities

• Maintain professional relationships with clients.
• Apply proprietary troubleshooting techniques to resolve technical issues.
• Deliver service and support to end-users via phone.
• Document call history for service events.
• Have a working knowledge of client processes.

Skills

Organized and self-motivated

High energy

Motivate team members

Goal oriented

Job description

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients

As a Technical Support Analyst, you will provide support to retail customers and business users to make TOGA Technology an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

TOGA Technology is an excellent place to collaborate in a fast-paced environment.

Job Requirements

Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs

• Previous experience working in a call center or help desk environment preferred
• Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
• Excellent communication and customer service skills
• Knowledge of Windows and Office 365
• Knowledge of CSP and Microsoft Partner Center
• Managing several priorities in an ever-changing environment
• Plan, develop, and implement training on products and sales techniques
• Strong verbal, written, and presentation skills
• Reliable transportation to the office on weekdays
• Any certifications such as A+ or MTA preferred

Skills

• Must be organized and self-motivated
• High energy personality
• Ability to motivate team members to meet or exceed expectations through positive reinforcement
• Goal oriented

Responsibilities

• Responsible for maintaining a professional relationship with clients
• Proprietary troubleshooting techniques to resolve a customer's technical issues
• Deliver service and support to end-users via phone
• Documenting call history for service events
• Have a working knowledge of client processes

Compensation

• $16-18/hr. Base on Experience and Qualifications
• Paid time off
• Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
• Paid training and advancement opportunities

TOGA Technology is proud to be an Equal Employment Opportunity and Affimative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.