Entry-Level Technical Information Specialist

Caterpillar; Illinois; On-site; USD 81,000 - 122,000; Full time

Job summary

Caterpillar’s Mossville, IL location seeks an Associate Technical Information Specialist to support the Technical Information Center. You will help engineers access trusted information, coordinate document delivery, acquisitions, and publishing with accurate metadata and published workflows.

Entry-level with growth potential in information management. Role emphasizes collaboration with internal teams, detail-oriented processing, and ability to adapt to digital tools and evolving information

Qualifications

• Degree required: four-year or advanced degree in library/information science or related field; prior library work experience.
• Excellent written communication and active listening skills.
• Detail-oriented with ability to balance speed and quality.
• Knowledge of metadata, indexing, and content organization is a plus.

Responsibilities

• Document Delivery & Interlibrary Loan: coordinate timely delivery and interlibrary loans for articles, standards, reports, and conference materials; track activity and metrics.
• Acquisitions: acquire print and electronic resources; coordinate purchases and renewals with vendors; track spending and budgets.
• Ready Reference Services: answer routine reference questions from engineers and researchers; guide users to library resources.
• Document Publishing: publish technical documents following workflows and standards; apply metadata and assist authors.

Skills

Effective Communications

Accuracy & Attention to Detail

Process Improvement

Library Administration

Library and Resource Center Management

Library Help Desk

Data Awareness & Analytical Capability

AI, Automation & Digital Tools

Information & Resource Management

Communication & Collaboration

Customer Focus & Service Orientation

Learning Agility & Adaptability

Education

Bachelor’s degree in library and information science or related field

Tools

Microsoft 365

SharePoint

Adobe Acrobat

Job description

Caterpillar’s Mossville, IL location seeks an Associate Technical Information Specialist to support the Technical Information Center. You will help engineers access trusted information, coordinate document delivery, acquisitions, and publishing with accurate metadata and published workflows.

Entry-level with growth potential in information management. Role emphasizes collaboration with internal teams, detail-oriented processing, and ability to adapt to digital tools and evolving information