Associate Technical Information Specialist

Illinois; Illinois; On-site; USD 38,000 - 52,000; Full time

Job summary

Illinois is seeking an Associate Technical Information Specialist to support document delivery, acquisitions, and cataloging within the Technical Information Center (TIC). This entry-level role offers growing responsibilities as you build experience in information science and library services, with limited travel required.

The role emphasizes accurate publishing workflows, metadata practices, and helping engineers and researchers access trusted information.

Qualifications

• A four-year or advanced degree, preferably in library and information science or a related field, and prior library work experience.
• Effective communications: writing, presentations, active listening, and feedback; adapt language to your audience.
• Accuracy & Attention to Detail: cross-checks, quality assurance standards, improve best practices.
• Process Improvement: map workflows, identify performance barriers, apply process controls.
• Library Administration: support daily library operations, catalog updates, renewals, and distribution lists.
• Library and Resource Center Management: manage information, vendor records, access obligations, and major initiatives.
• Library Help Desk: help users, conduct searches, and document costs.

Responsibilities

• Document Delivery & Interlibrary Loan: coordinate delivery and interlibrary loans for articles, standards, reports, and conference materials; maintain partner relationships and track metrics.
• Acquisitions: acquire print and electronic resources, coordinate purchases and renewals with vendors and internal teams; track spending and assist with pricing and licenses.
• Ready Reference Services: answer routine reference questions and guide users to sources and services.
• Document Publishing: publish technical documents with metadata, templates, and workflows, and assist authors with publishing questions.

Skills

Microsoft 365

Adobe Acrobat

Library systems

Metadata indexing

Data visualization

AI tools

Education

Bachelor’s degree

Tools

Content management systems

Job description

Help employees access trusted technical information as part of the Technical Information Center (TIC). The TIC acquires, organizes, preserves, and publishes knowledge that supports engineering, research, innovation, compliance, and informed decisions across the enterprise.

As an Associate Technical Information Specialist, you’ll support document delivery, acquisitions, ready reference, cataloging, and internal repository publishing with accurate, reliable service. This entry-level role offers increasing responsibility as you build experience within the information professional career series. Limited travel is required.

What You Will Do (Job Duties)

1. Document Delivery & Interlibrary Loan

Coordinate timely delivery and interlibrary loans for articles, standards, reports, and conference materials outside library collections. Maintain partner library and supplier relationships, and track activity and metrics to improve fulfillment.

2. Acquisitions

Acquire print and electronic resources for user and program needs. Coordinate purchases and renewals with vendors, finance, and internal teams; track spending, support budgets, and assist library and procurement partners with pricing and license negotiations.

3. Ready Reference Services

Answer routine reference questions from engineers, researchers, and other users; identify relevant sources, documents, and services; and guide users on library resources.

4. Document Publishing

Publish technical documents following established workflows and standards, apply required metadata, templates, and document properties, and assist authors with publishing questions and submission tracking.

What You Will Have (Core Skills)

Degree Requirement: A four-year or advanced degree, preferably in library and information science or a related field, and prior library work experience.

Effective Communications:

Communicate clearly through writing, presentations, active listening, and constructive feedback. Adapt language to your audience and recognize nonverbal cues.

Accuracy & Attention to Detail:

Process detailed information accurately while balancing speed and quality. Apply cross-checks and quality assurance standards, improve best practices, and encourage others to meet accuracy goals.

Process Improvement:

Map workflows, identify performance barriers, and apply process controls. Prioritize high-impact improvements and raise broader issues for organizational action.

Library Administration:

Support daily library operations, including administrative and service support, catalog updates, new materials, circulation, overdue items, renewals, and distribution lists.

Library and Resource Center Management:

Acquire, maintain, and share physical and electronic information. Maintain source and vendor records, support information delivery, review contractual, legal, and ethical access obligations, and document the rationale for major initiatives.

Library Help Desk:

Help users find information and use research tools. Resolve routine requests, conduct searches, provide in-person and virtual support, and document external-source and special-request costs.

Top Candidates Will Have

Technical & Digital Proficiency

• Proficiency in Microsoft 365 (Outlook, Teams, Excel, and SharePoint) and Adobe Acrobat. Working knowledge of library systems, enterprise content management platforms, and web applications, with the ability to support and troubleshoot digital resources and databases.

Data Awareness & Analytical Capability

• Foundational ability to collect and interpret service data, identify trends, and use insights to improve decisions, workflows, and resource use. Familiarity with reporting tools, dashboards, or data visualization is preferred.

AI, Automation & Digital Tools

• Awareness of AI-enabled search, content processing, and workflow automation. Ability to apply digital tools to improve efficiency, accuracy, and service, with a willingness to learn new technologies.

Information & Resource Management

• Ability to organize and maintain physical and digital collections using established procedures. Working knowledge of metadata, indexing, and content organization to make information easy to find and use.
• Clear written and verbal communication, professional relationships with internal customers and colleagues, and a collaborative approach to shared goals.

Customer Focus & Service Orientation

• Commitment to understanding user needs and providing timely, accurate, high-quality information and support.

Learning Agility & Adaptability

• Ability to learn tools, systems, and processes quickly and adapt to changing technologies, workflows, and business priorities in a digital-first environment.

Additional Information

• This position is located in Mossville, Illinois
• Relocation assistance is not available for this position
• Visa sponsorship or ISE are not available.
• This role will have less than 5% of required travel.