Product Service Engineer - Field & Tech Support

Caterpillar Financial Services Corporation; Mossville (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) savings plans

Health Savings Account

Job summary

Caterpillar Inc. is seeking a Product Service Engineer in Mossville, IL to diagnose complex engine issues, provide technical steering, and improve serviceability across IPSD’s 0.5L–18L engine lineup.

You will advocate for customers and dealers, communicate with internal teams, and help define corrective actions. The role requires collaboration, analytical thinking, and a dedication to customer satisfaction.

Qualifications

• Customer-focused with ability to build relationships and deliver on commitments.
• Strong communication and collaboration across cross-functional teams.
• Analytical mindset for diagnosing issues and interpreting product health data.

Responsibilities

• Act as a strong advocate for customers and dealers, communicating issues to internal engineering teams for impactful solutions.
• Analyze product health information for IPSD’s engine lineup and develop storyboards for product organizations.
• Manage hardware, software, and performance failures; support root cause investigations and communicate corrective actions.
• Improve product repairability, maintenance, and serviceability; author technical specifications and service publications.

Job description

Caterpillar Inc. is seeking a Product Service Engineer in Mossville, IL to diagnose complex engine issues, provide technical steering, and improve serviceability across IPSD’s 0.5L–18L engine lineup.

You will advocate for customers and dealers, communicate with internal teams, and help define corrective actions. The role requires collaboration, analytical thinking, and a dedication to customer satisfaction.