Entry-Level Service Desk Technician (Tier I)

Leidos; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Leidos is seeking an entry-level Service Desk Tier I Technician to support our Norfolk, VA office. You will diagnose and resolve basic software, hardware, and network issues, manage user accounts, and provide AD support using standard procedures.

You will handle tickets from multiple channels, document steps, and collaborate with teammates. A positive, proactive attitude and solid communication are essential for success in a fast-paced environment.

Qualifications

• Must have 8570 certification - CompTIA Network+ and A+
• Excellent written and verbal communication skills
• Strong problem-solving abilities and documentation of steps taken

Responsibilities

• Analyze user reported issues using standard troubleshooting practices.
• Use automated tools to implement routine solutions.
• Prioritize incoming requests and manage tasks efficiently.
• Resolve issues independently or escalate as needed.
• Provide user training and information on databases and tools.
• Instruct users on PC and network usage and best practices.
• Maintain clear, professional communication via phone and email.

Skills

CompTIA Network+ A+

Verbal communication

Written communication

Problem solving

Documentation

US Citizenship

Security clearance

Education

High school diploma or equivalent

IT related college level education

Job description

Leidos is seeking an entry-level Service Desk Tier I Technician to support our Norfolk, VA office. You will diagnose and resolve basic software, hardware, and network issues, manage user accounts, and provide AD support using standard procedures.

You will handle tickets from multiple channels, document steps, and collaborate with teammates. A positive, proactive attitude and solid communication are essential for success in a fast-paced environment.