Entry-Level Sales & Practice Success Coordinator

upperlinehealth; Fort Mill (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Parental leave

Commission-based pay

Job summary

Upperline Health is hiring a Practice Success Coordinator to support our value-based care program, Upperline Plus. This onsite, patient-facing role educates patients about enrollment using an iPad, builds trust with patients, and collaborates with clinic staff to hit enrollment and engagement goals.

You will need a high school diploma and 2+ years in customer service, plus comfort with iPads and Microsoft Office, and HIPAA awareness.

Qualifications

• Customer-facing role in a healthcare setting.
• Ability to educate and enroll patients in Upperline Plus.
• Strong communication and active listening skills.
• Comfort with scheduling and coordinating visits.

Responsibilities

• Educate and enroll patients in the program.
• Help patients schedule visits and understand enrollment steps.
• Build rapport with patients and clinic teams.
• Partner with clinic staff to troubleshoot issues and refine enrollment workflows.
• Represent Upperline Health's culture and values at partner sites.

Skills

Customer service

Interpersonal communication

HIPAA awareness

Comfort with iPad

Microsoft Office familiarity

Education

High school diploma or equivalent

Tools

iPad

Microsoft Office

Job description

Upperline Health, the nation's largest provider group focused on lower extremity, wound, and vascular care, is hiring a Practice Success Coordinator to support our value-based care program, Upperline Plus.

In this onsite, patient-facing role, you'll work daily at partner practices helping patients understand and enroll in Upperline Plus using an iPad. You'll build trust through friendly conversations, explain program benefits during check-in/check-out, and collaborate with clinic staff to hit enrollment and engagement goals and improve workflows.

About This Role

You're educating patients and guiding them to enroll in a healthcare program, similar to a consultative sales or enrollment role. No sales experience is required, just strong interpersonal skills and the ability to clearly communicate value. Compensation includes a commission component tied to enrollment and engagement goals, making this a great fit for motivated, results-driven candidates looking to grow their sales skills in a healthcare setting.

Our team enjoys excellent work/life balance - no night, weekend, or holiday shifts are required!

What You'll Do

• Educate and enroll patients in the program
• Help patients see the value of engaging in the program and guide them through scheduling visits
• Build rapport with patients and clinic teams
• Partner with clinic staff to troubleshoot issues and refine enrollment workflows
• Represent Upperline's culture and values at partner sites

What You Need

• High school diploma or equivalent
• 2+ years of customer service experience
• Comfort with iPads and Microsoft Office
• Strong communication skills and HIPAA awareness

Preferred

• Background in retail, hospitality, or call centers
• Experience working with older adults/geriatric populations
• Results-driven, mission-motivated mindset

Benefits & Compensation

Medical, dental, vision, 401(k) with company matching, PTO, and parental leave. Compensation is competitive, includes a commission structure tied to enrollment performance, and is based on regional standards and experience. Earn $16–$20/hour based on your experience — plus monthly commission that rewards you for the results you drive!