Entry-Level Retail Customer Service Associate

Dollar Tree Stores INC; Norridge (IL); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC is hiring a Customer Service Associate to deliver a positive shopping experience at our Norridge store. You will assist customers, handle transactions, stock shelves, and maintain a clean, safe, and organized environment.

The role emphasizes teamwork, reliable service, and adherence to store procedures. A high school diploma is preferred and lifting 30–50 lbs may be required during shifts.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Communication skills

Cash handling

Lifting 30-50 lbs

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC is hiring a Customer Service Associate to deliver a positive shopping experience at our Norridge store. You will assist customers, handle transactions, stock shelves, and maintain a clean, safe, and organized environment.

The role emphasizes teamwork, reliable service, and adherence to store procedures. A high school diploma is preferred and lifting 30–50 lbs may be required during shifts.