Entry-Level Retail Customer Experience Associate

Dollar Tree Stores; Mansfield (Tioga County); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores seeks a Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions at the register, stock shelves, and help unload merchandise in a fast-paced store environment.

The role requires strong customer service, communication, and teamwork skills, with the ability to lift 30–50 lbs and stand for long periods. We offer comprehensive benefits and growth opportunities in a retail setting.

Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well‑stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills

Customer service

Communication

Follow instructions

Organizational skills

Problem solving

Physical stamina

Education

High school diploma or equivalent

Job description

Dollar Tree Stores seeks a Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions at the register, stock shelves, and help unload merchandise in a fast-paced store environment.

The role requires strong customer service, communication, and teamwork skills, with the ability to lift 30–50 lbs and stand for long periods. We offer comprehensive benefits and growth opportunities in a retail setting.