Entry-Level Retail Customer Experience Associate

GEM; Richmond (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid training

Hands-on coaching

Career development

Job summary

GEM is hiring entry-level Retail Customer Service Representatives in Richmond, VA. You will engage customers face-to-face, represent client brands at retail events, and explain products and promotions while learning on the job.

The role emphasizes hands-on coaching, a supportive team environment, and opportunities to develop professional customer service skills through paid training and mentorship.

Qualifications

• No prior retail, customer service, sales, or marketing experience required.
• Paid training, hands-on coaching, and ongoing support provided.
• Ideal for recent graduates and career changers seeking first professional opportunity.

Responsibilities

• Interact with customers in a friendly, professional manner.
• Represent client brands at retail events and campaigns.
• Explain products, services, and promotional offers to customers.
• Assist with promotions, displays, and customer engagement areas.
• Support events and community activities to drive engagement.

Skills

Customer service

Communication

Teamwork

Adaptability

Job description

GEM is hiring entry-level Retail Customer Service Representatives in Richmond, VA. You will engage customers face-to-face, represent client brands at retail events, and explain products and promotions while learning on the job.

The role emphasizes hands-on coaching, a supportive team environment, and opportunities to develop professional customer service skills through paid training and mentorship.