Entry-Level Property Underwriter

Arrowhead Programs; California (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Arrowhead General Insurance Agency is seeking an Underwriter I to support Personal Property underwriting, staff, and departments that interact with Underwriting. You will assist with processing New Business, Endorsements, Suspense and Renewals.

The role requires at least one year in customer service, solid communication skills, and the ability to manage multiple tasks while meeting deadlines. A positive, professional approach to handling inquiries and carrier guidelines knowledge are essential.

Qualifications

• Minimum one year in a customer service role.
• Prior insurance experience in a support position preferred.
• Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems.
• Strong Communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues.
• Reasoning ability – solve practical problems without strict instructions.

Responsibilities

• Adhere to Arrowhead General Insurance Agency Service Standards.
• Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence.
• Resolve any complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department.
• Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses.
• Process new business underwriting, endorsements, and/or renewals as assigned.
• Interpret individual program guidelines regarding acceptability, rating and procedures.
• Maintain minimum production and quality standards in all areas.
• Report rating and data errors to Supervisor as well as agency trends regarding acceptability.
• Carrier knowledge – understand and adhere to carrier guidelines including systems & processes related.
• Request and obtain renewal information as needed
• Review, analyze, underwrite, & endorse renewals
• Send Non-Renewal Notification when applicable
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
• Review and process Broker of Record Letters in a timely manner.
• Meet deadlines set forth by supervisors/management
• Meet phone login requirements.
• Successfully pass internal and carrier file audit reviews
• Other duties and responsibilities as needed

Skills

Customer service

Communication skills

Organizational skills

Prior insurance experience

Problem solving

Tools

Microsoft Word

Excel

Outlook

Policy systems

Accounting systems

Internet Explorer

Job description

Arrowhead General Insurance Agency is seeking an Underwriter I to support Personal Property underwriting, staff, and departments that interact with Underwriting. You will assist with processing New Business, Endorsements, Suspense and Renewals.

The role requires at least one year in customer service, solid communication skills, and the ability to manage multiple tasks while meeting deadlines. A positive, professional approach to handling inquiries and carrier guidelines knowledge are essential.