Underwriter I

Arrowhead Programs; California (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Arrowhead General Insurance Agency is seeking an Underwriter I to support Personal Property underwriting, staff, and departments that interact with Underwriting. You will assist with processing New Business, Endorsements, Suspense and Renewals.

The role requires at least one year in customer service, solid communication skills, and the ability to manage multiple tasks while meeting deadlines. A positive, professional approach to handling inquiries and carrier guidelines knowledge are essential.

Qualifications

• Minimum one year in a customer service role.
• Prior insurance experience in a support position preferred.
• Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems.
• Strong Communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues.
• Reasoning ability – solve practical problems without strict instructions.

Responsibilities

• Adhere to Arrowhead General Insurance Agency Service Standards.
• Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence.
• Resolve any complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department.
• Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses.
• Process new business underwriting, endorsements, and/or renewals as assigned.
• Interpret individual program guidelines regarding acceptability, rating and procedures.
• Maintain minimum production and quality standards in all areas.
• Report rating and data errors to Supervisor as well as agency trends regarding acceptability.
• Carrier knowledge – understand and adhere to carrier guidelines including systems & processes related.
• Request and obtain renewal information as needed
• Review, analyze, underwrite, & endorse renewals
• Send Non-Renewal Notification when applicable
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
• Review and process Broker of Record Letters in a timely manner.
• Meet deadlines set forth by supervisors/management
• Meet phone login requirements.
• Successfully pass internal and carrier file audit reviews
• Other duties and responsibilities as needed

Skills

Customer service

Communication skills

Organizational skills

Prior insurance experience

Problem solving

Tools

Microsoft Word

Excel

Outlook

Policy systems

Accounting systems

Internet Explorer

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary

The Underwriter I is responsible for supporting the Personal Property Underwriters, the Underwriting staff, and all departments that interact with Underwriting. The Underwriter I is responsible for assisting with the processing of New Business, Endorsements, Suspense and Renewals.

Essential Duties And Responsibilities

Include the following, (other duties may be assigned):

• Adhere to Arrowhead General Insurance Agency Service Standards
• Serve as the first line of contact in addressing questions and concerns from customers through phone calls and correspondence.
• Resolve any complaints from customers in a professional manner and refer those who need additional help to the appropriate contact person or department.
• Maintain a positive market image of Arrowhead General Insurance Agency and all of its customers through professional, courteous and helpful customer service responses.
• Process new business underwriting, endorsements, and/or renewals as assigned.
• Interpret individual program guidelines regarding acceptability, rating and procedures.
• Maintain minimum production and quality standards in all areas.
• Report rating and data errors to Supervisor as well as agency trends regarding acceptability.
• Carrier knowledge – understand and adhere to carrier guidelines including systems & processes related.
• Request and obtain renewal information as needed
• Review, analyze, underwrite, & endorse renewals
• Send Non-Renewal Notification when applicable
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures
• Review and process Broker of Record Letters in a timely manner.
• Meet deadlines set forth by supervisors/management
• Meet phone login requirements.
• Successfully pass internal and carrier file audit reviews
• Other duties and responsibilities as needed

CERTIFICATES LICENSES AND REGISTRATION

• California P&C License would be a plus, but not required for the position
• Completion of the Brown & Brown University School of Service Personal Lines Courses. (Best Practice Skills, Customer Service Skills and Business Skills)
• INS classes would be a plus, but not required for the position

Qualifications

• Minimum one year in a customer service role. Prior insurance experience in a support position preffered.
• Computer navigating skills – must be able to use Microsoft Word, Excel, and Outlook; Policy and Accounting systems, Internet Explorer, and vendor specific computer programs
• Strong Communications skills. Must be able to correspond and communicate with producers in a courteous and professional manner to help resolve issues
• Reasoning ability – solve practical problems without strict instructions
• Organizational skills
• Ability to prioritize tasks

Pay Range

$23.00 - $26.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.