Dispatcher Lead - Onsite - Edison, NJ

ModivCare Solutions, LLC; Edison (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 公司

Paid Time Off

Tuition Reimbursement

Employee Discounts

Parental Leave

Job summary

Modivcare is seeking an experienced Dispatcher / Customer Advocate Lead in Edison, NJ to ensure timely services for Medicaid recipients via subcontracted transportation providers.

You will oversee the trip assignment process, support provider relationships, and enforce contract regulations while guiding the Customer Advocate teams. Strong communication and coordination with facilities, providers, and authorities are essential.

Qualifications

• High School Diploma required.
• 4+ years of experience or equivalent combination of education and experience.
• Familiarity with Medicaid guidelines and non-emergency transportation is a plus.
• Excellent verbal and written communication with a customer-focused demeanor.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Oversees the trip assignment process and Customer Advocate teams.
• Ensures enforcement of contract regulations for transportation providers.
• Develops alternative transportation options and partners with providers.
• Assists with driver training and inspection programs.
• Maintains open lines of communication with stakeholders and authorities.
• Supports office staff in delivering excellent customer service.

Skills

Communication

Active listening

Teamwork

Calm under pressure

Attention to detail

Customer service

Phone handling

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Dispatcher / Customer Advocate Lead

Modivcare is looking for an experienced Dispatcher / Customer Advocate Lead to join our team. This position is responsible for ensuring timely services for Medicaid recipients through subcontracted transportation providers, including supporting provider relationships and ensuring adherence to applicable contractual requirements. This role…

• Ensures all contract regulations pertaining to transportation providers are enforced.
• Oversees the trip assignment process and Customer Advocate teams.
• Develops alternative transportation options, including public transit, recipient reimbursement, and volunteer driver programs.
• Assists with driver training and inspection programs.
• Partners with transportation providers and healthcare facilities to resolve problems and service-related issues.
• Assists with managing and supporting office staff in delivering excellent customer service.
• Maintains open lines of communication with team members, company representatives, healthcare facilities, transportation providers, and local and state authorities.
• Participates in other projects or performs other duties as assigned.

Qualifications

• High School Diploma required.
• Four (4) plus years of experience. Or equivalent combination of education and/or experience.
• Familiarity with Medicaid guidelines and covered services.
• Familiarity with non-emergency transportation services is a plus.
• Excellent verbal and written communication skills with a friendly, customer-focused demeanor.
• Excellent active listening skills to understand customer needs and concerns.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work independently or as part of a team.
• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.
• Ability to manage heavy phone volumes while maintaining a polite and courteous manner.
• Demonstrated personal commitment to producing high-quality work.
• Strong attention to detail and organizational skills to accurately manage customer information.
• Positive and enthusiastic attitude with a passion for delivering exceptional customer experiences.

Salary: $21.64 - $24.96/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

Benefits

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

We value our team members and realize the importance of benefits for you and your family.

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.