Entry-Level Operations Associate

Pembroke & Co., Inc.; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Commuting reimbursement

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. is looking for a Video & Data Analyst to monitor and analyze transaction and video data. This role is crucial in supporting businesses such as restaurants and bars, helping them improve sales and customer experiences.

The ideal candidate will have a Bachelor’s degree and strong analytical skills. Additionally, the role offers flexible work from home options and provides a comprehensive benefits package including health insurance and a 401(k).

Qualifications

• Bachelor’s degree required, preferably in business or related field.
• Experience in loss prevention or consulting preferred.
• Ability to communicate effectively and work independently.

Responsibilities

• Monitor and analyze video surveillance and transaction data.
• Compile and deliver detailed reports of findings.
• Assist clients with ad-hoc requests in a timely manner.

Skills

Attention to detail

Verbal and written communication

MS Office proficiency

Discretion and confidentiality

Investigative mindset

Education

Bachelor’s degree in business, communications, psychology, criminal justice, finance, mathematics, or a related field

Tools

CCTV video surveillance

Job description

Benefits

• Commuting reimbursement
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview

The Video & Data Analyst is the backbone of our operations department. Analysts are responsible for reviewing, monitoring, and analyzing transaction data, video feed, financial reports and social media reviews for numerous establishments. This may include restaurants, bars, hotels, convenience stores, trades, etc.

Analysts have a thorough understanding of the businesses we support and find ways to bring value to our clients every day.

Job Responsibilities

• Monitor, review and analyze video surveillance and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
• Analyze business trends through video surveillance to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience.
• Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
• Compile and deliver reports of findings with detailed information and still pictures.
• Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement.
• Meets deadlines and deliverables consistently, while maintaining high-quality standards.
• Assist with ad-hoc requests from clients in a timely and accurate manner.
• Additional tasks as required.

Qualifications

• Bachelor’s degree in business, communications, psychology, criminal justice, finance, mathematics, or a related field is required.
• Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred. Prior experience in hospitality or retail is encouraged.
• Experience utilizing CCTV video surveillance is a plus.
• Proficient with MS Office applications.
• Demonstrates discretion; understands the importance of sensitive and confidential material.
• Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication.

Flexible work from home options available.