Entry-Level Operations Associate

Pembroke & Co.; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Commuting reimbursement

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Flexible work from home options

Job summary

Pembroke & Co. is looking for a Video & Data Analyst to join their Boston team. The role involves monitoring and analyzing transaction data, video feeds, and social media reviews for numerous establishments such as restaurants and hotels. This position is vital for delivering insights that bring value to clients.

Candidates should possess a Bachelor's degree and prefer experience in fields like loss prevention or law enforcement. The role allows for flexible work from home options, with benefits including health insurance and 401(k) matching.

Qualifications

• Bachelor’s degree is required.
• Experience in loss prevention or law enforcement is preferred.
• Proficiency with MS Office applications.

Responsibilities

• Monitor and analyze video surveillance and POS transaction data.
• Compile and deliver reports of findings.
• Meet deadlines and maintain high-quality standards.

Skills

Attention to detail

Investigative mindset

Verbal communication

Written communication

Proficiency with MS Office

Education

Bachelor’s degree in business, communications, psychology, criminal justice, finance, mathematics or related field

Job description

Position Overview

The Video & Data Analyst is the backbone of our operations department. Analysts are responsible for reviewing, monitoring, and analyzing transaction data, video feed, financial reports and social media reviews for numerous establishments such as restaurants, bars, hotels, convenience stores and trades. Analysts have a thorough understanding of the businesses we support and find ways to bring value to our clients every day.

Benefits

• Commuting reimbursement
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Flexible work from home options

Job Responsibilities

• Monitor, review and analyze video surveillance and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
• Analyze business trends through video surveillance to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience.
• Monitor social media reviews across multiple platforms for useful information linked to sales, brand reputation, and customer satisfaction.
• Compile and deliver reports of findings with detailed information and still pictures.
• Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement.
• Meet deadlines and deliverables consistently while maintaining high-quality standards.
• Assist with ad-hoc requests from clients in a timely and accurate manner.
• Additional tasks as required.

Qualifications

• Bachelor’s degree in business, communications, psychology, criminal justice, finance, mathematics, or a related field is required.
• Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred. Prior experience in hospitality or retail is encouraged.
• Experience utilizing CCTV video surveillance is a plus.
• Proficient with MS Office applications.
• Demonstrates discretion and understands the importance of sensitive and confidential material.
• Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication.