Entry-Level IT Support Specialist

Dallas Mavericks; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The Dallas Mavericks are seeking an entry‑level End-User & Systems Support specialist to provide first‑line IT support across the organization, including desktops, cloud apps, networking, and AV systems. You will work in a ticketed queue and collaborate with the IT team while gaining exposure to enterprise tech in office, arena, and cloud environments.

This role is ideal for building a strong foundation in enterprise IT, customer support, and modern cloud technologies within a dynamic sports

Qualifications

• 0–2 years IT support or helpdesk experience.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft 365 applications.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a ticket-driven environment.
• Ability to lift and move IT equipment up to 40 lbs.

Responsibilities

• Provide Tier 1 technical support to end users via ticketing system, email, phone, and in-person support.
• Accurately document incidents, requests, and resolutions in the ticketing system.
• Escalate complex issues to Tier 2/3 support when appropriate.
• Image, configure, and deploy Windows PCs and Apple MacBooks.
• Install and maintain the organization’s standard technology stack and required software.
• Assist with device lifecycle management, including onboarding and offboarding users.
• Support users within Azure Active Directory (Entra ID).
• Assist with account provisioning, access requests, and basic group management.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and related services.
• Perform basic LAN and Wi-Fi troubleshooting for office users.
• Work with senior IT staff to resolve more complex networking problems.
• Assist users with cloud storage platforms (OneDrive, SharePoint, and other approved services).
• Help users understand and comply with data governance, security, and retention policies.
• Identify and report potential data handling or compliance concerns.
• Assist with deployment, configuration, and troubleshooting of AV technology in meeting rooms.
• Support IPTV systems and conference room technology.
• Provide basic support for microphones, displays, cameras, and control systems.
• Perform basic VoIP troubleshooting and escalate carrier issues as needed.
• Support and learn specialized technologies used in arena and event spaces.
• Assist with setup, troubleshooting, and operational support during events as required.
• Work effectively as part of a collaborative IT team and communicate professionally.

Skills

Customer service

Communication

Ticketing system

Windows

Education

High school diploma or equivalent

Associate’s or Bachelor’s in IT preferred

Tools

Azure AD / Entra ID

Microsoft 365

Job description

The Dallas Mavericks are seeking an entry‑level End-User & Systems Support specialist to provide first‑line IT support across the organization, including desktops, cloud apps, networking, and AV systems. You will work in a ticketed queue and collaborate with the IT team while gaining exposure to enterprise tech in office, arena, and cloud environments.

This role is ideal for building a strong foundation in enterprise IT, customer support, and modern cloud technologies within a dynamic sports