Entry-Level IT Service Desk Associate

Cityofnewyork; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Mayor's Office of Criminal Justice in New York City is seeking an entry-level Service Desk Associate to provide first-line IT support for MOCJ staff. You will assist with basic troubleshooting, device provisioning, and ticket documentation to ensure smooth daily operations.

Reporting to the IT Infrastructure Director, you will help with desk automation and equipment deployments, working with senior technologists on more complex issues as needed.

Qualifications

• Strong customer service and communication skills required.
• Ability to organize tasks and manage multiple requests.
• Basic technical troubleshooting skills and willingness to learn.

Responsibilities

• Respond to routine technology support requests via the service desk system, email, or phone.
• Assist users with basic troubleshooting of desktop PCs, laptops, monitors, and peripherals.
• Help with Microsoft Windows, Microsoft 365, network access, and remote access basics.
• Document service requests and resolutions in the agency's ticketing system.
• Identify issues needing escalation and route to senior staff or vendors.
• Prepare and inventory technology equipment for staff onboarding and moves.
• Maintain accurate equipment records, locations, and return information.
• Assist with conference-room AV setup and Teams-enabled devices.
• Provide user instructions and knowledge-base materials as needed.
• Support ongoing service desk documentation and deliveries verification.
• Deliver courteous customer service and update users on status.

Skills

Customer service

Communication

Technical troubleshooting

Organizational skills

Education

High school graduation or equivalent

Job description

The Mayor's Office of Criminal Justice in New York City is seeking an entry-level Service Desk Associate to provide first-line IT support for MOCJ staff. You will assist with basic troubleshooting, device provisioning, and ticket documentation to ensure smooth daily operations.

Reporting to the IT Infrastructure Director, you will help with desk automation and equipment deployments, working with senior technologists on more complex issues as needed.