Entry-Level IT Service Desk Technician I

City of New Braunfels, TX; New Braunfels (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement match

Volunteer time off

Vacation allowance

Longevity pay

Bilingual pay

Professional development

Job summary

The City of New Braunfels is seeking skilled Service Desk Technicians I–III to join our IT team. You will install, troubleshoot, and support hardware and software, deliver frontline customer service, and help maintain a reliable technology environment citywide.

Roles progress from I to III with increasing responsibility, including mentoring, system imaging, and advanced troubleshooting. A Texas driver's license is required at hire and ongoing development is encouraged.

Qualifications

• High School Diploma or GED required; IT experience preferred.
• Associate or Bachelor's degree in CS, MIS, or related field preferred.
• Pass FBI background check and CJIS/security requirements.

Responsibilities

• Assist Service Desk with support, maintenance and deployment of City equipment.
• Install hardware and software; provide user support across departments.
• Field and track service requests; prioritize and escalate as needed.
• Mentor Technician I staff and contribute to training materials.
• Develop and maintain simple documentation and reports.

Skills

Troubleshooting

Customer service

Documentation

Communication

Mentoring

Multitasking

Education

High School Diploma or GED

Associate or Bachelor in CS / MIS / related

Tools

Windows OS

Microsoft Office

Ticketing system

Job description

The City of New Braunfels is seeking skilled Service Desk Technicians I–III to join our IT team. You will install, troubleshoot, and support hardware and software, deliver frontline customer service, and help maintain a reliable technology environment citywide.

Roles progress from I to III with increasing responsibility, including mentoring, system imaging, and advanced troubleshooting. A Texas driver's license is required at hire and ongoing development is encouraged.