Entry-Level IT Service Desk Specialist

Kronia Technologies Inc.

Dallas, Northern (TX, KY)

Hybrid

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Kronia Technologies Inc. is seeking a Tier 1 Service Desk Analyst to join our IT operations team.

You will be the first point of contact for end users, resolving common hardware and software issues and ensuring an excellent customer experience across Google Workspace, macOS, and Windows environments. You will work with Tier 2/3 teams, assist with device provisioning, account administration, and documentation of resolutions.

Qualifications

0–2 years of IT support or help desk experience.
Familiarity with Google Workspace administration and end-user support.
Experience with macOS and Windows 10/11 environments.
Exposure to Jamf Pro and/or Microsoft Intune is a plus.
Strong customer service orientation and clear communication.

Responsibilities

Serve as the first point of contact for IT support requests via ticketing system, phone, email, or chat.
Troubleshoot and resolve Tier 1 hardware, software, application, and account issues.
Support users with Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets).
Assist with basic user account administration and access requests.
Configure and provision macOS and Windows devices per established procedures.
Assist with device enrollment and management using Jamf Pro and Microsoft Intune.
Support onboarding and offboarding activities, including account configuration and equipment collection.
Escalate complex issues to Tier 2/3 teams when needed.
Document incidents and resolutions in the service management system.
Maintain asset and ticket records, ensuring SLA alignment.