Service Desk Analyst

TEEMA; Bend (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

TEEMA is seeking a Service Desk Analyst to join a fast-paced enterprise support team in Bend, OR. This role provides responsive technical support by phone and through various channels, handling password resets and basic hardware issues, while delivering professional customer service and documentation.

The ideal candidate has at least 1 year of customer service or help desk experience, strong communication skills, and hands-on PC troubleshooting.

Qualifications

• 1 year of customer service or help desk experience
• Strong verbal communication and phone-support skills
• Hands-on troubleshooting of PCs and peripherals
• Familiarity with Windows environments and desktop support
• Experience with Google Workspace (Gmail, Docs, Sheets, Slides)
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Able to explain technical information to non-technical users

Responsibilities

• Provide responsive technical support to end users by phone and other channels
• Troubleshoot password resets, login problems, and account-access issues
• Diagnose and resolve basic hardware and peripheral problems (keyboards, mice, monitors, printers)
• Assist users with Windows-based troubleshooting and desktop support
• Deliver professional, friendly, and efficient customer service and document issues
• Escalate more complex issues when appropriate

Skills

1 year experience

Verbal communication

PC troubleshooting

Windows environments

Google Workspace

Microsoft Office

Non-technical communication

Job description

Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support team. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment.

What You’ll Do

Provide responsive technical support to end users by phone and other support channels.

Troubleshoot password resets, login problems, and account-access issues.

Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment.

Assist users with Windows-based troubleshooting and common desktop-support issues.

Deliver professional, friendly, and efficient customer service while documenting and resolving technical concerns.

Escalate more complex issues when appropriate.

What We’re Looking For

At least 1 year of customer service, help desk, or technical support experience.

Strong verbal communication and phone-support skills.

Hands-on experience troubleshooting PCs and common peripherals.

Familiarity with Windows environments and desktop technical support.

Experience with Google Workspace, including Gmail, Docs, Sheets, and Slides.

Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Energetic, dependable, and service-oriented approach to supporting users.

Ability to communicate technical information clearly to non-technical users.

Schedule

Various shifts are available Monday through Saturday, with schedules ranging between 5:00 AM and 9:00 PM.

This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience.