Entry-Level IT Service Desk – DC Onsite

Leidos; Washington; On-site; USD 32,000 - 58,000; Full time

Job summary

Leidos is seeking a IT Customer Support Junior Associate to be onsite at our customer’s headquarters in Washington, DC. The role focuses on troubleshooting, ticket handling, and escalation to ensure timely incident resolution.

The successful candidate will provide friendly end-user support, document actions in the ticketing system, and contribute to day-to-day IT service desk operations within a federal environment.

Qualifications

• High School diploma and at least 1 year of professional IT/helpdesk experience.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, and organizational skills.
• Strong desire to pursue a career in Information Technology.
• Must be able to obtain and maintain a Public Trust security clearance prior to start.
• Must have a US Citizenship.

Responsibilities

• Greet customers by phone, determine issue, open tickets and escalate as needed.
• Work as part of a team in Washing DC and provide hands-on IT support.
• Utilize ticketing system and document actions for tracking.
• Escalate complex issues to the appropriate team and document resolutions.
• Provide end-user support with strong customer service focus.
• Document status updates and communicate with relevant parties.
• Follow up with users until problems are resolved.

Skills

Customer service

Communication

Organizational skills

IT interest

Education

High School diploma and 1 year experience

Associates degree in Information Technology or related field

Tools

ServiceNow

Microsoft Office Suite

Job description

Leidos is seeking a IT Customer Support Junior Associate to be onsite at our customer’s headquarters in Washington, DC. The role focuses on troubleshooting, ticket handling, and escalation to ensure timely incident resolution.

The successful candidate will provide friendly end-user support, document actions in the ticketing system, and contribute to day-to-day IT service desk operations within a federal environment.