Entry-Level IT Help Desk Analyst: Start Your Career

Tusker Construction Group

Cleveland (OH)

On-site

USD 24,000 - 34,000

Full time

3 days ago

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Job summary

Tusker Construction Group is seeking a Service Desk Analyst to be the first point of contact for customers needing technical help. You’ll troubleshoot everyday technology issues and gain hands-on experience with Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.

This role is ideal for someone early in their IT career who enjoys technology, problem-solving, and helping people. Expect a Monday–Friday schedule from 9:30 AM to 6:00 PM Eastern, with compensation starting at

Qualifications

Customer-focused with strong communication and problem-solving skills.
Interest in technology and willingness to learn.
Ability to troubleshoot and document steps clearly.

Responsibilities

Provide friendly, professional technical support via phone, ticket, and remote sessions.
Troubleshoot hardware, software, network, and account-access issues.
Support Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.
Document troubleshooting steps and resolutions clearly.
Keep customers informed throughout the support process.
Collaborate with senior technicians when needed.
Learn new technologies while gaining real-world IT experience.