Junior IT Service Desk Analyst - Grow Your Career

Tusker; Cleveland (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Tusker is seeking a Service Desk Analyst to be the first point of contact for customers needing technical help. You will troubleshoot everyday IT issues and gain hands-on experience with Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.

This role is ideal for someone early in their IT career who enjoys technology, problem-solving, and helping people. Monday-Friday 9:30 AM-6:00 PM ET, starting compensation of $21 per hour.

Qualifications

• Strong customer service and communication skills.
• Natural ability to troubleshoot and solve problems.
• Comfort working in a fast-paced environment.
• Strong organization and attention to detail.
• Interest in technology and a willingness to learn.

Responsibilities

• Provide friendly, professional technical support by phone, ticket, and remote session.
• Troubleshoot common hardware, software, network, and account-access issues.
• Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.
• Document troubleshooting steps and resolutions clearly and accurately.
• Keep customers informed throughout the support process.
• Partner with senior technicians and engineers when issues require additional expertise.
• Learn new technologies while building real-world IT experience.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Attention to detail

Curiosity

Education

Bachelor’s degree in Computer Science, Information Technology, MIS, or related field

Associate degree +1 year relevant experience

2 years of professional service desk/technical support experience

Tools

Microsoft 365

Windows

Azure

Active Directory

Google Workspace

macOS

Job description

Tusker is seeking a Service Desk Analyst to be the first point of contact for customers needing technical help. You will troubleshoot everyday IT issues and gain hands-on experience with Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.

This role is ideal for someone early in their IT career who enjoys technology, problem-solving, and helping people. Monday-Friday 9:30 AM-6:00 PM ET, starting compensation of $21 per hour.