Entry-Level IT & Desktop Support Technician

New Era Technology; San Jose (CA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Continuous training opportunities

Job summary

New Era Technology, LLC. is seeking an entry-level IT Support / Desktop Support Technician in San Jose, CA. You will troubleshoot hardware and software issues, set up and maintain computers, and ensure system security while delivering excellent customer service.

This onsite role includes working with Lenovo ThinkPad laptops, Apple MacBooks, and Windows 10 environments. The position emphasizes hands-on support, ticketing, and collaboration with a team of industry-certified experts.

Qualifications

• 1+ year of experience in IT support, desktop support, technical support, or a similar role.
• Hands-on experience installing, configuring, and troubleshooting computers and software.
• Experience supporting users in a corporate IT environment.
• Experience using an IT ticketing / case management system.
• Experience supporting Microsoft 365 / Office 365.
• Strong troubleshooting and problem-solving skills.
• CompTIA A+ certification is preferred, or equivalent hands-on experience.

Responsibilities

• Troubleshoot and diagnose computer hardware and performance issues.
• Install, replace, and upgrade computer components and other hardware.
• Replace faulty parts and perform routine hardware maintenance.
• Set up and configure new computers and deploy OS images.
• Support Lenovo ThinkPad laptops and Apple MacBooks.
• Install, configure, and upgrade software and applications.
• Troubleshoot Windows and macOS issues.
• Provide support for Microsoft 365 / Office 365 and VPN, antivirus, and other apps.
• Assist users with Adobe Suite and other business-critical software.
• Respond to user requests and incidents in a timely manner.
• Log, update, track, and close tickets in an ITSM system.
• Escalate complex issues and keep users informed.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Problem-solving

On-site support

Tools

Lenovo ThinkPad

MacBooks / macOS

Windows 10

Microsoft 365

IT ticketing system

Casper / Jamf

McAfee antivirus

PingID MFA

Backup solutions (CrashPlan)

Job description

New Era Technology, LLC. is seeking an entry-level IT Support / Desktop Support Technician in San Jose, CA. You will troubleshoot hardware and software issues, set up and maintain computers, and ensure system security while delivering excellent customer service.

This onsite role includes working with Lenovo ThinkPad laptops, Apple MacBooks, and Windows 10 environments. The position emphasizes hands-on support, ticketing, and collaboration with a team of industry-certified experts.