Entry-Level Event Guest Services Associate

GEM; Virginia Beach (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid training

Hands-on experience

Growth opportunities

Supportive team environment

Job summary

GEM is seeking an Entry-Level Event Customer Service Representative to support customer engagement at community and promotional events, and in-person campaigns. No prior event or customer service experience is required, as paid training is provided.

The role focuses on welcoming customers, sharing information about products and services, and helping attendees identify their needs. Recent graduates, career changers, and professionals from retail or hospitality are encouraged to apply.

Qualifications

• Friendly and dependable
• Motivated to learn new skills
• Professional and positive
• Able to communicate clearly with customers and coworkers
• Organized and able to manage multiple responsibilities

Responsibilities

• Represent clients and organizations at events and community activities
• Welcome and engage with customers in a friendly, professional manner
• Provide information about products, services, programs, or promotions
• Answer customer questions and help identify their needs
• Assist with event setup, organization, and breakdown
• Participate in community outreach and promotional activities
• Maintain a positive and professional customer experience
• Work with team members to meet daily event and customer engagement goals
• Learn effective communication, presentation, and customer service techniques

Skills

People skills

Communication

Teamwork

Organized

Learner mindset

Reliability

Job description

GEM is seeking an Entry-Level Event Customer Service Representative to support customer engagement at community and promotional events, and in-person campaigns. No prior event or customer service experience is required, as paid training is provided.

The role focuses on welcoming customers, sharing information about products and services, and helping attendees identify their needs. Recent graduates, career changers, and professionals from retail or hospitality are encouraged to apply.