In-Person Entry-Level Customer Engagement Associate

GEM; Richmond (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

GEM is hiring an Entry-Level Customer Engagement Representative to support customer interactions, community outreach, events, and client engagement activities.

This is an in-person entry-level position designed for individuals who enjoy working with people and are interested in developing professional experience in customer engagement, communication, outreach, and event support. Training is provided.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Professional and dependable approach to work.
• Comfortable interacting with people in person.
• Ability to work effectively as part of a team.
• Willingness to learn new skills and procedures.
• Ability to follow instructions and complete assigned responsibilities.
• Previous customer service or customer engagement experience is helpful but not required.

Responsibilities

• Interact professionally with customers and community members.
• Provide information about client programs, services, and initiatives.
• Answer questions and assist customers with general requests.
• Support customer engagement and community outreach activities.
• Participate in community events and promotional activities.
• Communicate clearly and professionally with customers and team members.
• Follow established procedures and client guidelines.
• Work collaboratively with team members to complete assigned responsibilities.
• Attend scheduled training sessions and team meetings.
• Maintain a professional and positive customer experience.

Skills

Verbal communication

Interpersonal skills

Team collaboration

Willingness to learn

Education

High school diploma or equivalent

Job description

GEM is hiring an Entry-Level Customer Engagement Representative to support customer interactions, community outreach, events, and client engagement activities.

This is an in-person entry-level position designed for individuals who enjoy working with people and are interested in developing professional experience in customer engagement, communication, outreach, and event support. Training is provided.