Event Customer Service Representative – Entry Level

GEM; Virginia Beach (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Paid training

Hands-on experience

Growth opportunities

Supportive team environment

Job summary

GEM is seeking an Entry-Level Event Customer Service Representative to support customer engagement at community and promotional events, and in-person campaigns. No prior event or customer service experience is required, as paid training is provided.

The role focuses on welcoming customers, sharing information about products and services, and helping attendees identify their needs. Recent graduates, career changers, and professionals from retail or hospitality are encouraged to apply.

Qualifications

• Friendly and dependable
• Motivated to learn new skills
• Professional and positive
• Able to communicate clearly with customers and coworkers
• Organized and able to manage multiple responsibilities

Responsibilities

• Represent clients and organizations at events and community activities
• Welcome and engage with customers in a friendly, professional manner
• Provide information about products, services, programs, or promotions
• Answer customer questions and help identify their needs
• Assist with event setup, organization, and breakdown
• Participate in community outreach and promotional activities
• Maintain a positive and professional customer experience
• Work with team members to meet daily event and customer engagement goals
• Learn effective communication, presentation, and customer service techniques

Skills

People skills

Communication

Teamwork

Organized

Learner mindset

Reliability

Job description

We're hiring anEntry-Level Event Customer Service Representativeto join our team and support customer engagement at community events, promotional events, and in-person campaigns.

This is a great opportunity for recent graduates, individuals with no previous experience, retail and hospitality professionals, customer service professionals, and career changers who enjoy working with people and want to build valuable professional skills.

No previous event or customer service experience is required. Paid training is provided.

What You'll Do

• Represent clients and organizations at events and community activities
• Welcome and engage with customers in a friendly, professional manner
• Provide information about products, services, programs, or promotions
• Answer customer questions and help identify their needs
• Assist with event setup, organization, and breakdown
• Participate in community outreach and promotional activities
• Maintain a positive and professional customer experience
• Work with team members to meet daily event and customer engagement goals
• Learn effective communication, presentation, and customer service techniques

What We're Looking For

We're looking for individuals who are:

• Friendly, dependable, and comfortable interacting with people
• Motivated to learn new skills
• Professional and positive
• Comfortable working in a team environment
• Able to communicate clearly with customers and coworkers
• Organized and able to manage multiple responsibilities
• Willing to work at events and engage with the public

Previous experience is welcome but not required. We provide training for qualified entry-level candidates.

Great Fit For

This position can be a strong fit for:

• Recent high school or college graduates
• First-time job seekers
• Candidates with no professional experience
• Retail and hospitality employees
• Restaurant and front-desk professionals
• Sales and customer service professionals
• Career changers
• Individuals looking to develop communication and business skills

Training & Development

You'll receive hands-on training and ongoing coaching designed to help you develop skills in:

• Customer service
• Communication
• Event coordination
• Public engagement
• Team collaboration
• Professional presentation
• Leadership and career development

As you gain experience, there may be opportunities to take on additional responsibilities and grow within the organization.

Why Join Us?

• Entry-level opportunity
• Paid training
• Hands-on experience
• Supportive team environment
• Develop transferable professional skills
• Opportunities for growth and increased responsibility
• Variety of event and customer-facing activities
• No previous event experience required