Entry-Level Emergency Communications Trainee (Dispatcher)

County Emergency Communications; Cypress Lake (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

County Emergency Communications in Cypress, FL offers Dispatcher Trainee and Telecommunicator Trainee opportunities. These entry-level roles provide structured training under qualified instructors to learn call-taking, incident documentation, and communications systems.

As training progresses, duties expand; completion depends on prerequisites, certifications, and performance. The program may include nights, weekends, holidays, and overtime as noted.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Basic computer skills and clear communication.
• Accurate typing and willingness to receive feedback.
• Customer service or telephone-based experience may be useful.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing speed

Clear communication

Computer skills

Education

High school diploma

Tools

CAD software

Job description

County Emergency Communications in Cypress, FL offers Dispatcher Trainee and Telecommunicator Trainee opportunities. These entry-level roles provide structured training under qualified instructors to learn call-taking, incident documentation, and communications systems.

As training progresses, duties expand; completion depends on prerequisites, certifications, and performance. The program may include nights, weekends, holidays, and overtime as noted.