Entry-Level Eligibility Operations Specialist

son; Omaha (NE); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Health & Human Services - Agency 25 in Omaha, NE is hiring an Eligibility Operations Worker. You will be the first point of contact, helping Nebraskans access DHHS programs and services, explaining options and gathering information to determine eligibility.

OEA training will prepare you to apply program policies with increasing independence while navigating DHHS systems in a fast-paced environment.

Qualifications

• Customer service experience in public assistance settings preferred.
• Ability to navigate multiple systems and enter data accurately.
• Willingness to learn DHHS policies and procedures.

Responsabilités

• Serve as initial contact for customers by phone or in person.
• Answer questions about programs, services, and eligibility.
• Complete phone applications and gather information to evaluate needs.
• Review applications and documentation for completeness and accuracy.
• Explain program benefits and next steps in the eligibility process.

Connaissances

Customer service

Communication skills

Data entry

Technology savvy

Formation

Post high school coursework (24 semester hours)

Outils

DHHS systems

Description du poste

Health & Human Services - Agency 25 in Omaha, NE is hiring an Eligibility Operations Worker. You will be the first point of contact, helping Nebraskans access DHHS programs and services, explaining options and gathering information to determine eligibility.

OEA training will prepare you to apply program policies with increasing independence while navigating DHHS systems in a fast-paced environment.