Entry-Level Eligibility Operations Specialist

State of Nebraska; Alliance (NE); On-site; USD 24,000 - 35,000; Full time

Job summary

State of Nebraska's Health & Human Services – Office of Economic Assistance in Alliance, NE is hiring an Eligibility Operations Worker. This entry-level role trains you to assist Nebraskans with program applications, eligibility reviews, and benefits explanations.

You will learn DHHS policies and systems, gather required documents, and provide accurate determinations while delivering respectful service to customers in a fast-paced local office setting.

Qualifications

• 24 semester hours of post-high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services.

Responsibilities

• Serve as an initial point of contact for customers via phone or in person.
• Explain program benefits, eligibility requirements and next steps.
• Complete applications and gather information needed to evaluate customer needs.
• Review documents for completeness and accuracy and enter data in DHHS systems.
• Provide professional customer service while handling confidential information in a fast-paced environment.

Skills

Customer service

Communication

Data entry

Tech savvy

Education

Post high school education or equivalent

Tools

DHHS systems

Job description

State of Nebraska's Health & Human Services – Office of Economic Assistance in Alliance, NE is hiring an Eligibility Operations Worker. This entry-level role trains you to assist Nebraskans with program applications, eligibility reviews, and benefits explanations.

You will learn DHHS policies and systems, gather required documents, and provide accurate determinations while delivering respectful service to customers in a fast-paced local office setting.