Eligibility Operations Associate

State of Nebraska; United States; Presencial; USD 24 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive pay and benefits

Retirement plan

Professional development opportunities

Resumo da oferta

The State of Nebraska is hiring an Eligibility Operations Worker in Alliance to serve as the initial contact for individuals seeking assistance through DHHS. This entry-level role provides training to build a career in eligibility services.

You will gather information, interview customers, explain program benefits, and maintain accurate records in DHHS systems, with a focus on timely, accurate service.

Qualificações

• Minimum: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Responsabilidades

• Serve as initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.
• Interview customers to obtain and verify information needed to determine eligibility.

Conhecimentos

Customer service

Communication

Tech literacy

Formação académica

24 semester hours in behavioral sciences or related field

Ferramentas

Computer systems

Descrição da oferta de emprego

The State of Nebraska is hiring an Eligibility Operations Worker in Alliance to serve as the initial contact for individuals seeking assistance through DHHS. This entry-level role provides training to build a career in eligibility services.

You will gather information, interview customers, explain program benefits, and maintain accurate records in DHHS systems, with a focus on timely, accurate service.