Customer Service Phone Advocate I

Pgba, Llc; Florence (SC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid Time Off (PTO)

On-site cafeterias & fitness centers

Education assistance

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Phone Advocate I in Florence to deliver prompt, courteous responses to member inquiries. You will document issues, perform necessary research and coordinate with other departments to resolve questions.

The role is full-time, on-site, with regular business hours and potential overtime. Strong communication, organizational, and computer skills are essential to success.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal communication; strong customer service.
• Strong organizational skills and ability to handle high stress.
• Ability to learn multiple computer systems.

Responsibilities

• Respond to telephone inquiries accurately, timely and courteously.
• Document inquiries and coordinate with other departments.
• Research and resolve inquiries; handle priority inquiries.
• Provide feedback to management and maintain records of complaints.
• Identify process improvements and support procedural changes.

Skills

Verbal communication

Customer service

Organizational skills

Stress management

Judgment

Multi-system knowledge

Interpersonal skills

Education

High School Diploma

Associate Degree (preferred)

Tools

MS Office

Database software

Job description

## Customer Service Phone Advocate IApply: On-site: Florence, South Carolina: Full time: Posted Today: End Date: September 24, 2026 (6 days left to apply): R1052384# **Summary**We are currently hiring for a Customer Service Phone Advocate I to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries. Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Here is your opportunity to join a dynamic team at a diverse company with secure, community roots and an innovative future.# **Description****Location : PGBA****Logistics:**This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work a shift from 8:00am to 5:00pm. Training will be from 8:00am to 5:00pm. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.**What You'll Do:*** Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.* Initiates minor /clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.* Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.**To Qualify for This Position, You'll Need:*** **Required Education:** High School Diploma or equivalent* **Required Skills and Abilities:** Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.* **Required Software and Other Tools:** Basic computer operating skills. Standard Office Equipment.**We prefer that you have:*** **Preferred Education:** Associate Degree.* Preferred Work Experience: 2 years-customer service or call center experience.* Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.**Work Environment:*** Typical Office Setting.**Our Comprehensive Benefits Package Includes the Following:**We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.* Subsidized health plans, dental and vision coverage* 401k retirement savings plan with company match* Life Insurance · Paid Time Off (PTO)* On-site cafeterias and fitness centers in major locations* Education Assistance* Service Recognition · National discounts to movies, theaters, zoos, theme parks and more**What We Can Do for You:**We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. '**What To Expect Next:**After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.**Equal Employment Opportunity Statement**BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.